Systems Administrator

3 weeks ago

Cape Town, South Africa ESET Full time

**The Company**:4D Innovations Group (Pty) Ltd t/a **ESET Southern Africa**

**Role Name**: Systems Administrator

**Department**:IT

**Location**: Belmont Square, Rondebosch, Cape Town

**Type of Position**:Full-time

**Hours of work**: Monday - Friday, 08:30 to 17:00

**Role summary**:
**Educational qualifications**:

- Any completed tertiary education would be beneficial:
BSc in Information Technology, Computer Science or a related discipline;
Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA))

**Requirements**:

- Proven 3 - 5 years of experience as a System Administrator, Network Administrator or similar role
- Strong background in Linux/Unix Administration.
- Working knowledge of administrating of Type 1 Hypervisors and related virtualization
- Strong knowledge of networks (LAN, WAN, NAT, VLANS, Tunnels)
- Experience using RADIUS AAA.
- Experience using databases.
- Ability to use a wide variety of open-source technologies and cloud services (experience with AWS is required).
- A working understanding of code and scripting languages (bash, PowerShell, Python, Perl, etc).
- Knowledge of best practices and IT operations in a secure, always-up, always-available service.
- Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
- Resourcefulness and problem-solving aptitude, and ability to self-upskill
- Excellent communication skills
- Knowledge of Infrastructure as Code (Terraform) beneficial
- Knowledge of AWS beneficial

**Daily Responsibilities**:
**Career Path Core competencies**

**Communication**
- Listens to others and accepts input from team members.
- Clearly articulate ideas and thoughts verbally.
- Accurately prepare written business correspondence that is coherent, grammatically correct, effective and professional.
- Ability to formulate & present reports pertaining to all duties and responsibilities.

**General Objectives for position**
- Install new or rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Develop and maintain installation and configuration procedures.
- Contribute to and maintain system standards.
- Research, recommend and develop innovative, automated approaches for system administration tasks.
- Research and recommend best practices to mitigate all technical risk areas to the business (including but not limited to appropriate DR and BC plans, systems and procedures).
- Always ensure practical but highest levels of technical security for the group.
- Actively identify approaches that leverage our resources and provide economies of scale.
- Actively look for more cost-effective tech options that do not compromise on quality or security.

**Group-Partner Relationship Management**
- Maintain relationships with Suppliers: Building maintenance, Generator maintenance, software/hardware providers, Internet providers, Telephone provider, cloud service providers

**Operations and Support**
- Maintain shared physical Group facilities: Network, and when necessary, Meeting Rooms and Power-distribution.
- Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
- Perform regular security monitoring to identify any possible intrusions.
- Perform regular file archival and purge as necessary.
- Assist, when necessary, with creating, changing, and deleting user accounts per operational requirements.
- Assist, when necessary, with administering third-party cloud services, maintaining user access and permissions.
- Provide Tier III (OR VIP) support per request from various constituencies. Investigate and troubleshoot issues.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Configure outbound and inbound firewall rules.
- Configure switches, APs, and VLANs for internal and external routing.
- Develop expertise to train colleagues on new technologies
- Create and/or maintain technical documentation, manuals and IT policies
- Develop and integrate automation processes.

**Maintenance**
- Maintain operational, configuration, or other procedures.
- Perform periodic performance reporting to support capacity planning.
- Perform ongoing performance tuning, and resource optimisation as required.
- Assist with documentation and technical specifications for planning and implementing new or upgrades of IT infrastructure.
- Maintain server room equipment and related items.

**Professional Qualities**

**Teamwork**
- Establish harmonious working relationships with team members.
- Appreciate each team members’ contribution and value each individual member.
- Display a positive attitude.
- Demonstrate flexibility in day-to-day work.
- Set high standards of performance for oneself.
- Willing to step outside of the confines of your jo

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