SAP Ewm Associate Functional Consultant

**Job Advert Summary**:
Responsible for providing functional SAP EWM support and development for customer requests (incidents, problems, enhancements and projects) within agreed timelines through analysis, design, configuration, testing and implementation.

**Duties & Responsibilities**:
**Service Delivery**

Support and daily maintenance of the SAP EWM system

Highlight recurring incidents and processes and improve efficiencies

Provide second level incident support to the business by analysing and clarifying the issue and resolving issues within the agreed service level agreement (SLA)

Highlight recurring incidents and processes and improve efficiencies

Ensure consistency, completeness and clarity on own deliverables and their acceptance

**Knowledge Management & Transfer**:
Knowledge creation and storage. e.g.: Document all new/changed processes/activities, configuration and other SDLC documentation and store on the knowledge management server

Actively participate in knowledge sharing, training and mentoring to team members where required

Knowledge dissemination within the team

**Process Optimization**:
Ensure high quality work processes during all support to ensure a high-quality solution

Improve and ensure business compliance to process and procedures

Adhere to change control, change request and document management policies

**Utilisation Management**:
Submit timesheet in time according to policies and procedures

Planning and organising - ensures that tasks for the day are fully understood. Plans work and manages own time to ensure tasks are completed on time. Happy to adapt to changing circumstances

**Delivering results and meeting customer expectations**:
Always works to the required standard and consistently achieves work goals

Monitors own workload and manages deliverables accordingly

Ensure alignment across SAP and non-SAP systems.

**Effective Communication**:
Communicating information - Speaks fluently; expresses opinions, information and key points of an argument clearly

Produces written material that is complete, clear, correct and logically structured. Avoids the unnecessary use of jargon or complicated language

Providing the status of the own progress to Team Manager/Lead and business users

**Problem Solving**:
Analyses information to help solve problems that arise. Notices when a trend is developing that needs to be corrected. Will ask questions when not sure.

Demonstrates the technical knowledge to effectively carry job responsibilities. Develops knowledge through personal development.

Comes up new ideas or ways of doing things

Learning and Researching

**Proactive and Accountable**:
Achieving personal work goals and objectives - Accepts new and more difficult tasks with enthusiasm and is willing to go the extra mile when necessary. Identifies certain of own development needs and makes the most of developmental or training opportunities

Adapting and responding to change - Does not mind when tasks change at the last minute. Adapts behaviour to suit different people or situations.

**Minimum Requirements**:
National Diploma in IT or Recognition of Prior Learning

Computer literate: MS Office - Essential

Minimum of 2 years SAP EWM experience

Minimum of 1 year working on medium projects or tasks

Exposure to a customer service environment

Knowledge of Retail and Supply Chain environments is advantageous

Able to travel when required

Ability to be flexible when support demands are high

**Competencies**:
Problem solving ability

Interpersonal skills

Deadline management

Communication Skills

Attention to detail

Patience

Team Player

Absorb Pressure

**Additional Information**:
Competency based interview and assessment where applicable, to assess above requirements