Operations Consultant

6 days ago

Johannesburg, South Africa PPS Recruitment Full time

**Job Advert Summary**:
**Purpose of the Job**:
The consultant will provide intermediary services administrative and marketing across the Life Operations business. The purpose of the role is to create a client experience that feels convenient, effortless, and personal. It must feel bespoke to the client.

Will work in shifts that will be rotated amongst the team weekly (between 7:00 am & 7:00 pm on weekdays and Saturdays). There is a possibility that these might change in the future depending on growth and the need of the business.

**Minimum Requirements**:
**Education**:

- Matric
- A 3-year tertiary qualification (Degree/BTech) with relevant business orientation

**Experience**:

- 2+ working experience in call centre AND back-office processing is a clear advantage
- Experience in the client service environment, advantageous

**Knowledge and Skills**:

- The consultant is to be a highly self-motivated individual with strong relationship managing and communication skills.
- Relationship management skills
- A good business acumen
- Can-do attitude while challenging convention.
- Knowledge of customer experience techniques
- Knowledge of Financial institutions (advantageous)
- FAIS and FICA knowledge (advantageous)

**Competencies**:

- Able to thrive under constant pressure
- Accuracy and attention to detail for all relevant work types
- Ability to organise and prioritise
- Team player
- To always act with integrity, embrace the philosophy of treating our customers fairly and deliver on our client experience principles.
- Competent writing and communication skills
- Proactive thinking
- Client Centricity
- Results Driven

**Duties and Responsibilities**:
**Main duties and responsibilities**:

- The consultant will provide intermediary services (administrative and marketing) across the client sets.
- Information needs to be provided in accordance with legislative requirements.
- The purpose is to provide exceptional telephonic service and online navigation for our clients and deliver against our client service principles.
- Responsibilities may include proactive contact with the clients or potential clients (leads).
- The consultant will also help to build and manage the daily operations of the business - processes, systems, and projects. This will include developing internal controls for the business, testing and administration of the various systems, and running the operations of the business smoothly to ensure that clients are serviced in the PPS way.

**_Respond to Customer needs _**
- Engage and respond to customer’s contacts professionally regardless of the channel
- Take ownership of customer requests from receipt to conclusion
- Identify and escalate issues to supervisors
- Provide product and service information to all customers
- Research required information using available resources
- Research, identify and resolve customer complaints using applicable software
- Route calls to appropriate people where required
- Document all requests according to standard operating procedures
- Follow up on customer calls where necessary
- Complete call logs and reports
- To take ownership of service level standards and ensure they are reached consistently
- In addition to their regular duties of answering customers’ basic questions, Operations Consultants are responsible for handling complaints that are too complex to be handled by junior employees.

**_Assist Management and Support Team _**
- Agree on duties with team members to achieve operational targets including prioritization and work schedules
- Responsible for enforcing PPS’s training and development program. They may also be assigned a junior employee to mentor.
- To execute policies and procedures related to service delivery in Operations and between other areas
- Build and maintain relationships with relevant stakeholders

**_Keep Track of Customer Trends _**
- An Operations Consultant uses available software to document each customer interaction to help streamline the customer service process and notice trends to report back to the product development team.
- Identify process and procedure improvements and make recommendations to streamline and simplify processes
- Escalate systems failures to the appropriate support team for the team to stay productive
- Recognize, document, and alert the management team of trends in customer calls

**_Maintain Product Expertise_**
- To answer member/intermediary complaints and questions, an Operations Consultant must be an expert in the products offered by PPS. This requires one to take the initiative to master every feature and benefit of each product.

  • Operations Consultant

    7 months ago

    Johannesburg, South Africa PPS Recruitment Full time

    **Job Advert Summary**: The consultant will provide administrative, client and membership services within Intermediary Services and across the Life Operations business. The purpose of the role is to create a client experience that feels convenient, effortless and personal. It must feel bespoke to the client. Will work in shifts that will be rotated amongst...

  • Operations Consultant

    7 months ago

    Johannesburg, South Africa PPS Recruitment Full time

    **Job Advert Summary**: The consultant will provide administrative, client and membership services within Intermediary Services and across the Life Operations business. The purpose of the role is to create a client experience that feels convenient, effortless and personal. It must feel bespoke to the client. Will work in shifts that will be rotated amongst...

  • Operations Consultant

    4 months ago

    Johannesburg, South Africa PPS Recruitment Full time

    **Job Advert Summary**: The consultant will provide service and assistance to the Intermediary Services across the Life Operations business units. The purpose of the role is to create a client experience that feels convenient, effortless and personal. It must feel bespoke to the client. Will work in shifts that will be rotated amongst the team weekly. To...

  • Executive Administrative Assistant

    1 month ago

    Johannesburg, Gauteng, South Africa Marvel Placement Consultant Full time

    About Marvel Placement Consultant">We are seeking a professional and friendly Receptionist to join our team at Marvel Placement Consultant in Gauteng, Johannesburg.">Job Overview:">">This is a unique opportunity for a highly organized and communicative individual to work as the first point of contact for clients and visitors.">">Responsibilities:">">Greet...

  • Operations Settlement Consultant

    4 days ago

    Johannesburg, South Africa Tower Group Full time

    A giant in the telecommunications industry is looking for a Operations Settlement Consultant to join their dynamic team based in Johannesburg to take ownership of the reconciliation and settlement queries for users and mini-app participant of the product whilst providing leadership and guidance to the settlement resource accountable for general merchant...

  • Consultant /operations

    4 days ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** 66240 **Job Type** Permanent **Job Title** Consultant /Operations **Computer Skills** Adobe,MS Excel,MS Office,Amadeus,Wetu **Industry** Travel **City** Johannesburg **Province** Gauteng - Preparing itineraries - Doing basic costings - Making bookings with suppliers / service providers / check invoices - Preparing travel...

  • Operations Consultant

    7 months ago

    Johannesburg, South Africa PPS Recruitment Full time

    **Job Advert Summary**: Will entail shift work (between 7am & 7pm weekdays and on Saturdays) **Minimum Requirements**: **Education**: - Degree in Operational Risk Management/Compliance/Legal is preferred. **Experience**: - 2 to 3 years of experience in the policy administration environment would be beneficial. Sound and in-depth understanding of the FICA...

  • Operational Consulting Coach

    9 hours ago

    Johannesburg, South Africa Pillangó Placements Full time

    Our client is a specialist business improvement and organisational performance consultancy, that takes pride in their ability to design customized solutions that clients can implement at all levels. They are looking for a **senior and experienced Operational Consulting Coach** to be the face of projects on the ground as well as offer **process facilitated...

  • Operational Support and Advisory Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Curiska Full time

    Job Title: Operational Support and Advisory Consultant**Company Overview:**Curiska strives for operational excellence by fostering a culture of innovation, collaboration, and regulatory compliance. We are seeking an experienced Operational Support and Advisory Consultant to drive our initiatives forward.**Salary:** The estimated annual salary for this...

  • People Consultant: Learning Operations

    1 month ago

    Johannesburg, South Africa Smollan Full time

    At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work. Our organisation is looking for an experienced and passionate **People...

  • People Consultant: Learning Operations

    4 days ago

    Johannesburg, South Africa Smollan Full time

    At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work. Our organisation is looking for an experienced and passionate People Consultant:...

  • Operations Consultant Johannesburg

    7 months ago

    Johannesburg, South Africa The Recruitment Council Full time

    Our Client is on the hunt for an individual to take on the role of an Operations Consultant, supporting the Chief Operations Officer in all business operations of the business. Main duties will be Finance, Human Resources, Marketing, Corporate Governance, IT and Office Administration. This person will play a vital role in supporting the operational...

  • Operations Consultant

    6 months ago

    Johannesburg, South Africa PPS Recruitment Full time

    **Job Advert Summary**: The consultant will provide administrative, client and membership services within Intermediary Services and across the Life Operations business. The purpose of the role is to create a client experience that feels convenient, effortless and personal. It must feel bespoke to the client. Will work in shifts that will be rotated amongst...

  • Operational Efficiency Consultant

    3 weeks ago

    Johannesburg, Gauteng, South Africa Planet10 Full time

    **Job Summary:**We are seeking an experienced Operational Efficiency Consultant to join our team at Planet10. The successful candidate will play a key role in driving process improvement initiatives to enhance operational efficiency and customer satisfaction.The ideal candidate will have a Bachelor's degree in Business Administration, Finance, Information...

  • People Consultant: Learning Operations

    4 weeks ago

    Johannesburg, South Africa Smollan Full time

    Job title : People Consultant: Learning Operations (JHB North) Job Location : Gauteng, Johannesburg Deadline : December 20, 2024 Quick Recommended Links Jobs by Location Job by industries Our organisation is looking for an experienced and passionate People Consultant: Learning Operations to support learning delivery operations to ensure it...

  • Consultant - Data Governance & Operations

    7 months ago

    Johannesburg, South Africa The Coca-Cola Company Full time

    Position Title: Consultant, Data Governance & Operations Position Location: Africa (Johannesburg) Job Description Summary The Coca-Cola Company is seeking an exceptional talent to fill the Consultant, Data Governance & Operations role. It involves analyzing, documenting, and maintaining business processes, products, services, and technology. It emphasizes...

  • Business Operations Consultant: Fica

    7 months ago

    Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** My client is seeking a Business Operations Consultant with FICA experience to attend to day-to-day customer queries and to manage and update the product feature backlog and new enhancements and developments, ensuring business unit readiness to support customers. **This is a 6-month contract.** **Qualification and Experience** - Grade 12 - 1-2...

  • Solution Consultant

    6 days ago

    Johannesburg, South Africa Progressive Edge Full time

    **Solution Consultant** **Cape Town/ Jhb** Join a global platform provider in the wealth management who has partnered with hundreds of the worlds leading financial institutions. Over 4000 employees in 21 countries, the companies mission is to open-up wealth, empowering all people to create wealth through personal investment, aligned with things they care...

  • Consultant

    6 months ago

    Johannesburg, South Africa Hatch Full time

    **Requisition ID**:88138 **Job Category**:Consulting **Location**:Johannesburg, Gauteng, South Africa Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly...

  • Banking Card Operation Consultant

    9 months ago

    Johannesburg, South Africa Job Crystal Full time

    A digital bank with a strong entrepreneurial identity and a high-performance culture is looking for a Card Operations Consultant to perform many functions daily, ranging from investigating and remediating of card transaction disputes logged by customers, remediation of transaction exceptions due to outages, settlement balancing and reconciliation and manual...