Sales Assistant Gateway
2 weeks ago
**Key accountabilities**:
**SALES**
- Participates proactively and effectively in sales activities, welcoming customers through a consultative approach and using the tools and channels made available by the company (online and offline).
- Provides both promotional and technical/administrative information on payment and delivery of goods depending on the type of sale (online and offline).
- Actively contributes to achieve and exceed sales performance against shared targets.
- Maintains high and consistent standards of customer service and ensures the correct flow of after-sales service communication (online and offline).
**ORGANIZATION OF THE WORK SPACE**
- Takes part in the organization of the shop, ensuring that the point of sale, the back office or other work space and the stock are always clean and tidy.
- Checks the delivered goods, sorts them and displays them.
- Participates in stock control and internal inventory.
- Manages shipments to the customer.
- Participates in Visual Merchandising activities.
**GENERAL**
- Provides support and handles all customer service issues for online and offline sales in a helpful and professional manner, in particular: complaints, returns, cancellations, assortments, individual orders, shipping and payment management, access to services, promotional campaigns, after-sales service, etc.
- Keeps confidential information confidential, in particular with regard to: sensitive data concerning the company and its customers.
- Complies with labor laws, internal procedures, regulations and policies (working hours, rest, holidays, behavior, etc.) and with workplace safety regulations.
- With the support of his\her manager, he\she is co-responsible for his\her own training and ensuring continuous development.
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