Collections Manager
2 weeks ago
KwaZulu Natal, Durban
**Umhlanga. **Opportunity exists for Collections Manager with minimum 3+ years’ previous experience within a call centre collections environment
** **to join well-established, esteemed law firm.
**Responsibilities**:
- Meet or exceed Internal Collections Key Performance Indicators through effective management of People, Processes, and Technology within operating budget
- Execute and take ownership of collections strategies / book management
- Daily portfolio analysis, identification, and execution of relevant campaigns to maximise collections
- Ensure that resources are adequately trained, developed, and supported
- Active management of Team Managers to ensure consistence agent performance management compliance
- Responsible for maintaining key strategic relationships with the Executives, Senior Managers, and support staff
- Ensure Call Centre productivity is optimized through hands-on management of the team and introduction of best practices
- Strategic and best practice thought-leadership within the Collections Call Centre to enhance operational competencies
- Compile and produce relevant reporting and analysis in order to maximize results
- Ensure staff are led and managed optimally and Performance Management applied consistently
**Requirements**:
- Relevant tertiary education
- Minimum 3+ years’ previous experience within a call centre collections environment
- Experience in managing a collections team (soft and hard collections) with the ability to establish and maintain an efficient and productive working environment based on continuous and effective staff communication
- Collection’s strategy experience with direct experience in a customer service environment and ability to take full accountability for the end-to-end collections and credit processes
- Advanced knowledge in MS Office suite, specifically Outlook, Word, Excel, and PowerPoint
- Strong time and people management skills
- Proactive team player
- Ability to think on your feet and use initiative
- Performance driven
- Ability to take ownership of responsibilities
For more information please contact:
- Tess Robertson
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