Property Manager

Our client is seeking a dynamic and detail-oriented Property Manager to oversee the management and maintenance of their luxury holiday accommodations based in Cape Town. The Property Manager will play a crucial role in ensuring that their properties are in perfect condition for guests, managing staff, and driving operational excellence.

**Responsibilities**:

- **Property Management**:

- Ensure that all accommodations are maintained to the highest standards of cleanliness, safety, and functionality.
- Conduct regular inspections of properties to identify maintenance needs, cleanliness issues, and safety hazards.
- Coordinate repairs, maintenance, and renovations as needed to ensure the ongoing upkeep of properties.
- Manage relationships with vendors, contractors, and service providers to ensure timely and cost-effective maintenance solutions.

**Staff Management**:

- Recruit, train, and supervise a team of housekeeping staff, maintenance technicians, and other personnel as required.
- Provide ongoing coaching, feedback, and support to staff to ensure high performance and job satisfaction.
- Schedule staff effectively to ensure adequate coverage for property operations and guest needs.

**Guest Experience**:

- Respond promptly to guest inquiries, requests, and concerns to ensure exceptional customer service.
- Address guest complaints and issues promptly and effectively, striving to exceed guest expectations.
- Monitor guest feedback and reviews to identify areas for improvement and implement corrective actions as needed.

**Financial Management**:

- Develop and manage budgets for property maintenance, repairs, and operating expenses.
- Monitor expenses and revenue streams to ensure profitability and cost-effectiveness.
- Implement strategies to optimize property revenue and occupancy rates.

**Team Leadership**:

- Motivate and inspire team members to achieve excellence in their roles.
- Foster a positive and collaborative work environment where teamwork and communication are valued.
- Lead by example, demonstrating professionalism, integrity, and a commitment to excellence.

**Key Skills**:

- Keen attention to detail and a commitment to quality.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team.
- Hands-on approach with a willingness to pitch in as needed.
- Ability to prioritize and multitask in a fast-paced environment.

**Qualifications**:

- Educational Qualifications: High school diploma or equivalent required; additional education in hospitality, property management, or related field preferred.
- Experience: Minimum of 3 years of experience in property management, hospitality management, or a related field.
- Leadership Experience: Demonstrated experience managing and leading teams.
- Technical Skills: Proficiency in property management software and Microsoft Office suite.
- Handy Skills: Ability to perform basic maintenance and repairs preferred.

**Job Types**: Full-time, Permanent