Parts Salesperson

**General information**:
**Join our CFAO MOBILITY Division **

**MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS**

Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.

Our Offer includes the complete automotive offering, including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.

We looking for a **Parts Salesperson M/F **based **:South Africa**

**PURPOSE OF POSITION**:

- ** To provide a service to all-customers that will promote the profitable sale of parts and accessories over the sales counters.**:

- ** To always ensure the highest level of customer satisfaction.**

**MINIMUM REQUIREMENTS**:

- ** Grade 12/ Equivalent.**:

- ** Computer literate. Excel proficiency beneficial.**:

- ** 2 years’ experience in sales and customer relations.**:

- ** At least 2-year experience in Parts Sales**:

- ** Understanding of the financial appreciation of parts beneficial.**:

- ** Technical understanding of vehicles will be beneficial.**:

- ** Good verbal and written communication skills in Afrikaans and English.**:

- ** Clean criminal record.**:

- ** Valid unendorsed driver’s license.**:

- ** Neat and professional appearance always.**:

- ** Ability to work independently without supervision, whilst maintaining a high-performance work ethic.**:

- ** Ability to be motivated and productive under pressure.**:

- ** OEM experience will be beneficial.**:

- ** Knowledge of CDK, Microcat, Panda and BSI will be beneficial.**

**Profil Request**:
**DUTIES AND RESPONSIBILITIES**:

- **
Present and always promote the company image and products.**:

- ** Maintain and sustain high levels of counter image and housekeeping.**:

- ** Greet all customers promptly and professionally; and always provide excellent customer service.**:

- ** Accurately identify the customers’ requirements with regards to their requests for parts.**:

- ** Utilise the company inhouse system to identify relevant information e.g. part number, vehicle, chassis number, engine number and year of production.**:

- ** Enter all necessary information in the inventory list and control system records.**:

- ** Advise customer of procedure for interpretation, selection payment and collection of parts.**:

- ** Follow the sales process through to installation and/or delivery to customer.**:

- ** Achieve gross profit according to Dealer budgeted targets and franchise standards (NB)**:

- ** Provide excellent customer service within deadline and ensure customer satisfaction and effective CRM.**:

- ** Assist with the implementation of parts promotions.**:

- ** Record and enter special orders.**:

- ** Ensure effective management of cash outstanding as per department and company policy.**:

- ** Place material in warranty parts bin area, as required.**:

- ** Return any defective parts to the warehouse or supplier as per department rules.**:

- ** Effectively track all lost sales.**:

- ** Return all unsold merchandise to stock or supplier as per department rules and company policy.**:

- ** Assist with all stock takes.**:

- ** Notify Warehouse Supervisor of all discrepancies between inventory records and shelf quantities.**:

- ** Ensure effective management of WIP reports.**:

- ** Develop and maintain a new customer business prospecting database.**:

- ** Maintain a professional customer follow-up system via planned telephone contact/ customer visits.**:

- ** Perform related or other ad hoc tasks, at the discretion of management.**:

- ** Ad hoc duties as and when required.