Application Support and Integration Specialist

2 weeks ago

Stellenbosch Western Cape, South Africa Capital H Staffing and Advisory Solutions Full time

Our client, a well-established technology company, who is at the forefront of providing world class payment aggregation and secure payment solutions, is looking for an Application Support and Integration Specialist with SQL skills, to join their growing team in Stellenbosch.

The purpose of the role is to Take responsibility for supportive IT functions that impact client relationships directly, that needs quick turnaround times. The responsibilities may extend to involvement in more than one focus area, for example support, initiation of integrations of Billers and Payment Networks, weekend IT- Support shift work, ad hoc report generation through own designed and modified SQL scripts and monitoring of transaction irregularities in the value chain from Payment Network to Biller.

**Key requirements**
- Tertiary IT qualification.
- 3 Years SQL Experience
- Experience in the MS Office suite, specifically MS Excel
- Experience in MS Access is advantageous.
- Experience in IT Systems monitoring.
- Experience in the Financial Services industry with focus on the payments industry is advantageous.
- Customer Support experience

Additional requirements:

- A stable internet connection is required, however, a fibre connection is advantageous
- Own transport

**Responsibilities include**:

- **Support and stage monitoring of the Biller Integrations**
- Contribute to the recording of all new Biller onboardings in the Control Record
- Performing end to end activities relating to the integration of configuration of billers and networks onto the company platform
- **Participating in IT integration functions that include but not limited to**:

- Capturing of billers on the relevant systems
- Receipt of required documentation from company’s customer relationship managers (CRM’s), via the Onboarding and Integrations workflow.
- To execute the required configuration as per the documentation received.
- Uploading of relevant documents onto the workflow system.
- Assist and guide billers during their implementation and configuration process, especially small billers who do not necessarily have qualified IT staff to manage their integration
- Assisting with and ensuring that QA Testing happens smoothly.
- Identify billers for fees to be loaded
- Assist with configuration and linking of billers to networks prior to pilots being performed.
- Assist with pilot tests and result checking, the recording thereof and filing of results afterwards.
- **Weekend IT Support work**:

- On a roster rotation basis, be available and on call whenever billers or networks need assistance.
- To escalate any suspicious transactions to relevant support teams as soon as it arises
- To generate and distribute the following reports:

- Reconciliations
- Unsuccessful payments
- Open and Outstanding transactions
- Late Reconciled Payments to Payment networks over weekend and public holidays.
- Monitor the IT Support Mailbox and resolve any issues reported. To ensure a quick response to the client.
- Escalate to relevant support teams as and when required.
- **Ad Hoc report generation using SQL**:

- There is a continuous need from users for reports based on data that resides in the company database, Back Office. Access to this data is available online but in predetermined formats. SQL experience is required to extract and provide users with Custom Ad Hoc Reports.
- **Monitoring of transaction irregularities in the value chain from Retailer to Biller**:

- By utilising the monitors in the Operations Department, perform real-time monitoring for failed transactions and overall system health.
- As and when needed, escalate any exceptions and irregularities to the respective department/s for investigation and resolution.
- Identify trends and inform relevant department for corrective action to be taken.
- **Risk & issue management**
- Keep management and relevant departments informed of any potentials risks in order for corrective action to be taken
- Any risks identified to be recorded in the official Risk register as well as the remedy that is/was applied.
- **General**:

- Participate in a continuous improvement process by constantly being on the lookout for opportunities for improvement of our processes and systems.
- Assist with the implementation of improvements once approved by management.

**Personal Traits**
- Accountability
- Attention to detail
- Analytical skills
- Pro-active attitude and approach
- Problem solving nature
- Resilience and manage change well
- Team player
- Self-managed and disciplined
- Critical thinking
- Good interpersonal skills, both verbal and written
- Communication skills, both verbal and written

General:

- _In keeping with our client’s employment equity requirements, only South African citizens will be considered._
- _Please include your current salary and salary expectations._
- _Must be based in the Western Cape and work onsite in Stellenbosch._

  • Application Support Specialist

    1 month ago

    Cape Town, South Africa Graylink Full time

    **Job Advert Summary**: At graylink, helping our customers succeed is at the heart of what we do. We are looking for an Application Support Specialist to join our Client Services team in Cape Town. Our digital talent solutions help employers automate manual processes to recruit, retain and reorganise talent quickly, efficiently, and for less. **Minimum...

  • Integration, IT Application Integration Technology

    4 weeks ago

    Cape Town, South Africa Progressive IT Resourcing Full time

    **Build and maintain an appropriately motivated skilled team** - Build a sustainable team capability - Develop and maintain effective relationships across business, suppliers and IT. - Collaborates with several Vendors who supply technical resources to effectively manage the relationship, understand resource capacity and drive quality delivery **Contribute...

  • Application Services Manager

    1 month ago

    Stellenbosch, Western Cape, South Africa Capital H Staffing and Advisory Solutions Full time

    Our client an investment holding company, with head offices in Stellenbosch, is looking for an **Application Services Manager** in their Technology and Information (T&I) division. **Responsibilities**: - T&I Strategy and Planning - Application Life Cycle Management - Collaboration and Application Service Management - Governance and Compliance **Knowledge...

  • ERP Integration Specialist

    1 month ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Suitably Qualified CLOSING DATE 11.12.2023 REFERENCE NUMBER CS 240/23 External SALARY **TCOE**: R1 174 257-R1 518 322 DEPARTMENT Information Systems and Technology DIRECTORATE CORPORATE SERVICES ERP Integration Specialist **Requirements**: - A relevant Bachelor’s degree or equivalent - 8 years’ relevant experience in SAP PPM - 3...

  • IT Technical Specialist

    4 weeks ago

    Stellenbosch, Western Cape, South Africa Capital H Staffing and Advisory Solutions Full time

    Our client an IT Service provider is looking for Technical Specialists (Senior and Junior roles). The Technical Specialist role is to provide a single point of contact for end users to receive support, and maintenance within the organisation’s computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all computer...

  • Specialist Recruitment Consultant

    1 month ago

    Stellenbosch, Western Cape, South Africa Capital H Staffing and Advisory Solutions Full time

    Capital H is a Stellenbosch-based specialist recruitment consultancy. We are looking for a highly effective, and enthusiastic recruitment specialist who can support our growing client base’s talent demands in the areas of Technology, Finance, Engineering & Logistics. In this role, you will be partnering with the rest of the recruitment team to source and...

  • Application Support Specialist

    1 month ago

    Cape Town, South Africa iLaunch Full time

    Data mapping Monitoring of monthly fee data import and export process System administration and configuration SQL database experience to extract data. Server performance monitoring Conductpreventative maintenanceof Application platforms Grade 12 / Matric Tertiary Qualification - IT /Business Degree /Business Analysis Diploma Min 3 years Business /...

  • Diagnostics Applications Specialist

    1 month ago

    Cape Town, South Africa Zoetis Full time

    **POSITION** SUMMARY** The Diagnostics Application Specialist (DAS) role provides in-field customer support within their selected region for the Zoetis Diagnostic range. The DAS identifies equipment and consumable opportunities to ultimately increase instrument placements and utilization. The DAS ensures strategic execution and the attainment of sales,...

  • Senior Specialist: Application Support

    4 weeks ago

    Cape Town, South Africa Vodafone Full time

    **Role purpose**: The contact centre systems engineer is responsible for delivery and support of robust and scalable contact centre and Digital Care solutions. The Engineer responsibilities: Design, implementation and testing of Contact Centre channels solution components. Collaboration with other contact centre teams (Engineering, Operations, Business,...

  • Ict Support Specialist

    1 month ago

    Cape Town, South Africa CTICC Full time

    **The main purpose**:Responsible for providing specialist ICT and Building Management Systems support, event solutions and services addressing business requirements to staff, clients and delegates. There are a wide range of highly integrated systems which required at a minimum first line diagnostic and repair support. To ensure the provision of prioritized...

  • Application Support

    1 month ago

    Cape Town, South Africa PRR Recruitment Services Full time

    Application Support – R25k This well-known IT company is looking for a Application Support. (Hybird)Doing Mostly software supporting on the accounting software. Degree is a must! No application will be accepted with no degree. Strong SQL and scripting languages. Send your CV and degree to marinda@prrrecruitment.co.za

  • Is Support Specialist

    1 month ago

    Cape Town, South Africa Progressive Edge Full time

    **IS Support Specialist (T-SQL)** **Cape Town** Join our esteemed Information Systems support team at a leading asset management firm in South Africa! We're seeking a committed IS Support Specialist to play a pivotal role in executing essential operations, configurations, and maintenance on our production systems. Your responsibilities will encompass...

  • Intermediate Application Specialist

    1 month ago

    Cape Town, South Africa Sabenza IT Full time

    Intermediate Application Specialist Developer - IT Cape Town - Western Cape - South Africa "Spice up your career with us! Seeking an Intermediate Application Specialist to add the perfect aroma to our flavor-packed team!" Qualifications/Experience Required: - Computer science related degree/ and or experience. - Experience the in following ERP systems...

  • Intermediate Application Specialist

    1 month ago

    Cape Town, South Africa Boardroom Appointments Full time

    Key Roles and Responsibilities:TroubleshootingThe primary role will require you to be a problem solver. You will test, validate and engage with the customer to come up with solutions for any incidents, problems or service requests.Assesses business process requirementsAnalyze the structure and flow of the business work to identify, maintain and advise on...

  • Software/platform Support Specialist

    1 month ago

    Cape Town, South Africa Exclusively Remote Full time

    We are looking for a detail-orientated self-starter Platform Support Specialist. You will be working with clients in resolving their production support requests on the in-house platform. More support and technical analyses, troubleshooting analytical, sales force, (Implementation) but mainly support. You will be working in US hours, Monday to Friday...

  • Application Specialist

    2 weeks ago

    Cape Town, South Africa Bluegrass Digital Full time

    **WHO WE ARE LOOKING FOR**: We are looking for a dynamic and resourceful Application Specialist to join our team, with a keen eye for detail; good communication skills; a sense of ownership and pride in your performance and its impact on our business success. **WHO WE ARE**: Founded in 1996, Bluegrass Digital is a dynamic creative technology company, based...

  • Integration Specialist

    3 days ago

    Cape Town, South Africa Premium Consulting Full time

    KEY RESPONSIBILITY AREASSet conformance standards for integration messaging e.g HL7, FHIR for the company and its SubsidiariesAssist with the establishment of integration standards, processes and architecture recommendationsEnsure optimal / flexible integration design through business, system, and technical analysis Participate in the requirement analysis...

  • Cx Specialist

    1 month ago

    Stellenbosch, South Africa Salt Recruitment Full time

    We have a CX Specialist position available for someone who has an interest and some exposure to conversational AI platforms. You will join a line manager who has an open door policy, is incredibly supportive and is passionate about this project As artificial intelligence continues to evolve in the workplace, our client is seeking a CX Specialist to become...

  • Senior Technology Specialist

    1 month ago

    Stellenbosch, Western Cape, South Africa Heineken Full time

    **We Go Places! How about you?** Immediate Superior: Delivery Manager Support Location: Stellenbosch Function: ICT Sub Function: Global Business Solutions Type of Contract: Permanent Reference Number: 96917 Closing Date:07/11/23 **Key Responsibilities**: - Mainly focussed on SAP FI/CO Modules and all related integration or applicable 3rd party...

  • Senior Technology Specialist

    1 month ago

    Stellenbosch, Western Cape, South Africa Heineken Full time

    **We Go Places! How about you?** Immediate Superior: Delivery Manager Support Location: Stellenbosch Function: ICT Sub Function: Global Business Solutions Type of Contract: Permanent Reference Number: 96917 Closing Date:25/03/24 **Key Responsibilities**: - Mainly focussed on SAP FI/CO Modules and all related integration or applicable 3rd party...