Senior IT Technician

2 weeks ago

Johannesburg North, South Africa Curro Holdings Ltd Full time

**Reference Number**
- 15861

**Closing Date**
- 2023-03-10

**Location**
- Johannesburg North

**Position Type**
- Permanent

**Job Title**
- Senior IT Technician

**Availability / Start Date**
- 1 June 2023

**Synopsis**
- Curro is a warm and welcoming place to work. It is a place where you can contribute to the lives of children and see them grow into the leaders of tomorrow. Join HeronBridge College as a Senior IT Technician to start 01 June 2023

**Minimum Requirements**
- Updates of assigned incidents, service requests and change management on prescribed internal or customer systems.
- Maintains SLA commitments for customers.
- Assisting in managing with 3rd party calls.
- Prescribes and follows internal and customer procedures.
- Password resets
- Connectivity related problem identification
- MS Office 365
- Build desktop/laptops to Curro specifications
- Installation of new and replacement printers
- Manage faulty hardware - Repair process (Laptops)
- Log hardware calls with third parties and arrange shipping where necessary.
- Liaise with suppliers to install equipment
- End Point Device management: Laptops, Terminal, 2in1, Desktops
- Onboarding of devices
- Daily checklist
- Curro approved software management
- VoIP Phones Physical support.
- Assist as may be required in project team activity.
- Maintain and housekeeping of the server room and IT related equipment within the school
- Any other tasks given by manager

**Qualifications**:

- Matric/Grade 12
- A+ or equivalent.
- N+ or equivalent.
- ITIL Foundation - (advantageous).

**Experience**:

- Approximately 1-2 years’ experience supporting relevant Workstation Services and systems solutions.
- **COVID19 Vaccination Certificate is essential**:

- Ability to work in complex IT infrastructure environments.
- Understanding of systems architecture necessary to design and implement Workstation Services and systems solutions for customers.
- Know the hardware components and functions and how these differentiate the systems platform.
- Have an understanding of the capabilities and benefits associated with different software and operating systems.
- Knowledgeable in key concepts relevant to IT systems such as; reliability, availability, scalability, storage, security and systems management.
- Perform work independently.
- Excellent communications skills (written and verbal).
- Excellent interpersonal skills.
- Must be service orientated.

**Skills**:

- Logical and strategic thinker
- Ability to deal with technical and high pressure incidents and problems
- Ability to spot trends of problems
- Good analytical and problem solving skills
- Good interpersonal and customer care skills
- Communication and reporting to management

**Key Performance Areas**:

- Call resolution Times
- Call closure in OLA time frames
- Overall Uptime on key business areas
- Incident management
- Service request management
- Change management
- Problem management
- Customer and business satisfaction

**Advert Description**
- You will only be required to submit supporting documents should you be invited for an interview.
- Curro Holdings Ltd reserves the right to not make an appointment.

**_ Curro is an equal opportunity employer_

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