Front of House Manager

2 weeks ago


Pretoria, South Africa Seasoned Recruitment Full time

Are you a SEASONED young, dynamic individual with a passion for hospitality and a flair for management? Do you thrive in fast-paced environments and excel at delivering exceptional customer service? If so, we want you to join our team as the Front of front-of-house manager for our upmarket bar, restaurant, and club in Pretoria.

About Us:
We are a renowned establishment located in the heart of Pretoria, known for our vibrant atmosphere, exquisite cuisine, and premium selection of beverages. Our venue caters to a diverse clientele seeking high-quality dining experiences and unforgettable nightlife.

Role Overview:
As the Front of House Manager, you will be responsible for overseeing all aspects of the customer experience, ensuring smooth operations, and maintaining our standards of excellence. You will lead a team of passionate individuals dedicated to providing outstanding service and creating memorable moments for our guests.

Key Responsibilities:
Manage the day-to-day operations of the front of house, including staffing, scheduling, and training.

Uphold and enforce high standards of customer service, cleanliness, and presentation.

Coordinate with the kitchen and bar staff to ensure efficient service and timely delivery of food and beverages.

Handle customer inquiries, complaints, and feedback promptly and professionally.

Monitor inventory levels and assist in ordering supplies as needed.

Implement and enforce health and safety protocols to ensure a safe environment for both guests and staff.

Foster a positive work environment by providing leadership, support, and guidance to the front of house team.

**Requirements**:
Previous experience in a similar role within the hospitality industry, preferably in a high-end bar, restaurant, or club environment.

Excellent communication and interpersonal skills.

Strong leadership abilities with a hands-on approach to management.

Ability to thrive in a fast-paced, high-pressure environment.

Attention to detail and a commitment to delivering exceptional customer service.

Knowledge of food and beverage operations, including wine and cocktail service.

Flexibility to work evenings, weekends, and holidays as needed.

**Benefits**:
Competitive salary commensurate with experience.

Opportunity for career growth and advancement within our organization.

A dynamic and inclusive work environment with a passionate team.

If you are ready to take on this exciting opportunity and contribute to the success of our establishment, please submit your resume and cover letter detailing your relevant experience and why you would be the perfect fit for this role. We look forward to hearing from you

Pay: R18 000,00 per month

Ability to Commute:

- Pretoria, Gauteng (required)

Ability to Relocate:

- Pretoria, Gauteng: Relocate before starting work (required)



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