Hvac Installation Technician

2 weeks ago

Cape Town, South Africa Crayon Full time

**How you'll role**
As the HVAC Installation Technician, you will install and support systems and products at a high standard. You will guarantee that all customer queries are resolved well, escalated in time, and feedback is continuously shared with the team.

**What you'll do**
- Install, maintain, and repair ventilation and air conditioning systems and equipment as per job cards
- Follow all reasonable instructions and requests issued by Franchisee/Operations Manager when working at customer premises
- Identify maintenance risks on equipment
- Work overtime when required to do so by management
- Provide technical direction and on-the-job training
- Keep daily logs and records of all maintenance functions as required by management
- Ensure compliance with manufacturer standards, product standards, and with
- Occupational Health and Safety Act
- Assist with customer queries
- Ensure that all tools and equipment are in good working order and are used properly
- Conduct thorough site clean-up on completion of work at customer site.
- Implement proper preparation and stock management prior to commencing work on site
- Comply with service standards, work instructions, and customers' requirements
- Exemplify professional conduct in the correct manner and in accordance with the standards detailed in the operations manual
- Provide exceptional customer service and take due care to avoid damage to customer property

**What you'll need**
- Grade 12 qualification
- 3+ years of experience as an HVAC technician
- Relevant trade test (beneficial)
- Willingness to continue education in the HVAC field
- A valid driving and gas license (required)
- An understanding of advanced principles of air conditioning, refrigeration, and heating
- Knowledge of service, product, and installation methods
- Capacity to use discretion when examining installation instructions
- Excellent verbal communication skills
- Good customer liaison and service skills
- Literacy and numeracy skills
- Personal integrity, empathy, and a supreme, mature sense of confidentiality
- Good listening skills and an eye for detail
- To be punctual and presentable at all times
- Excellent complaint and conflict resolution skills

Additional Skills:

- Solving problems through root cause analysis to provide a permanent solution
- Conversant with HVAC products, tools, and installation methods
- The ability to work with mínimal supervision and a high sense of responsibility
- To be methodical, thorough, and well planned
- Have a positive and creative outlook on each project
- Must be resourceful and innovative in overcoming challenges
- Be physically fit and able to work at heights

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