QA Agent

QA Agent

Job Type

Full-time

**DUTIES AND RESPONSIBILITIES**
- Create scorecards providing accurate feedback
- Listening to and assessing calls
- Provide accurate feedback
- Report on any trends or patterns that may be occurring
- Filter information regarding non-compliance to Floor Manager
- Document and maintain scorecard on all assessments conducted
- Ensure that you meet quantity and quality of calls listened to
- Random call audits when required

**MINIMUM QUALIFICATIONS AND EXPERIENCES**
- Grade 12 - which must be presented at interview stage
- Must have at least 6 months Quality Assurance (QA) experience within a contact centre
- Computer literate - excel skills

**CHARACTERISTICS OF THE REQUIRED CANDIDATE**
- Strong administration skills and high attention to detail
- Ability to communicate on all levels
- Proactive, punctual, and reliable
- Well-presented and well spoken
- Works effectively within a variety of situations
- Planning and organisational skills
- Understands the importance of confidentiality
- Ability to provide concise, well written feedback
- Excellent listening skills
- Deadline oriented and ability to work well under pressure

**Salary: Market related**

**Salary**: R3,500.00 - R5,000.00 per month

Ability to commute/relocate:

- Braamfontein, Gauteng: Reliably commute or planning to relocate before starting work (required)