Snr Specialist Consultant Home Loans

2 weeks ago


Pretoria, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To contribute towards Absa Home Loans business profitability through achievement of contracted sales targets and customer service excellence. To perform intermediary services by facilitating sale of HOC insurance to the customer” under customer engagement.

**Job Description**:
Achieve Contracted Productivity Sales Target Deliver Service Excellence Personal Development Relationship Management Risk Management

Accountability: Achieve Contracted Productivity Sales Target
- Achieve 100% of contracted Home Loan (HL) sales targets
- Achieve conversion ratio as per the performance development agreement from

grant to registration monthly
- Follow up on leads and provide feedback on the outcome of each lead supplied and

generated to the Sales Leader
- Source Own Lead Generators to increase Home Loan volumes, and to support overall performance of the team.

submissions and faster turnaround times
- Assess client needs and profile by conducting a full initial client interview, assist the
- Attend, and participate in, World Class Meetings by positioning the Home Loan

product.
- Build functional network relationships with branch and external stakeholders to

ensure customer service excellence
- Proactive in solving problems effectively, uses an analytical method

Accountability: Deliver Service Excellence

approval in principle (AIP) and Final Grant and when queries arise
- Resolve customer queries within 24 hours of receipt of complaint.
- Ensure client satisfaction by delivering exceptional customer service in line with the

principles of Treating Customer's Fairly (TCF)
- Training as a technical expert in assigned area

can utilise those needed for the role

Accountability: Relationship Management
- Liaise with internal colleagues to facilitate the resolution of queries speedily
- Liaise with colleagues within the branch network to expand the possibility of leads

generation
- Attend branch daily team talks and provide insight to colleagues on the Home

Loans products, thereby championing Home Loan Product in the branch or area
- Assist in training branch staff on the Home Loans product
- Represent Home Loans on in-branch Promotions and sales drives
- Actively shares knowledge to improve team’s performance.
- Works well in a team and maintains good relationships with team members and

building relations with other department members
- Can articulate vision for the team
- Has a good reputation with the team of delivering on task
- Able to vary communication depending on audience
- Understands how they contribute to the department and the rest of the Group
- Building a network of colleagues outside team and with external contacts
- Able to implement projects effectively

Education and Experience Required
- NQF Level: NQF Level 4: Grade 12
- Qualifications Required (Essential) - Matric
- Qualifications Required (preferred) - NQF 5 Certificate in Banking, Marketing or

Commerce

Knowledge & Skills
- 3 Years’ experience within a sales role
- Home Loan Knowledge & processing experience
- 3 Years’ experience in client services

Competencies Required
- Attention to detail
- Ability to work with people and teams
- Good verbal and written communication skills
- Proactive, responsible, team-oriented and organised
- Quality Orientation
- Customer service orientated
- Adapting and responding to change

Education

Further Education and Training Certificate (FETC)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_



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