Kdp Support Analyst

KDP Support Analyst - Kindle Direct Publishing French, Books DESCRIPTION Kindle Direct Publishing is Amazon's e-book publishing division launched in November 2007, concurrently with the first Amazon Kindle device. Amazon launched Kindle Direct Publishing (KDP) to be used by authors and publishers, to independently publish their books directly to the Kindle...

About the RoleWe are seeking an experienced Customer Support Analyst to join our team. As a primary point of contact for KDP users, you will provide timely and accurate operational assistance through multiple channels, including email, chat, and phone. You will utilize various tools to navigate accounts, research, and review policies to communicate effective...

Job DescriptionThe Customer Support Analyst role involves addressing customer pain points, providing process improvements, and developing internal documentation while adhering to service level agreements for contact channels. Key responsibilities include communicating with customers, utilizing various tools, and navigating accounts to resolve issues...

Proven Italian and English verbal and written fluency skills. - 1+ years of previous experience in a contact center environment. - Demonstrated verbal and written communication skills with external/internal parties - Proven ability to understand complex issues Job summary Position Overview Position Responsibilities - Reprocess stuck books through the...

Proven Italian and English verbal and written fluency skills - 1+ years of previous experience in a contact center environment - Demonstrated verbal and written communication skills with external/internal stakeholders - Proven ability to understand complex issues Position Responsibilities - Reprocess stuck books through the system - Route issues and bugs...

Proven Italian and English verbal and written fluency skills. - 1+ years of previous experience in a contact center environment. - Demonstrated verbal and written communication skills with external/internalparties - Proven ability to understand complex issues Job summary Position Overview Position Responsibilities - Reprocess stuck books through the...

Our IT team is looking for a Support Analyst to support the Oracle Merchandise systems and users. The Support Analyst for Merchandising will participate in requirements analysis, solution mapping, configuration, testing, and documentation of the same, to address business requirements within the product scope according to Oracle best practices. The Support...

Fluent in English - Minimum of 6+ months experience in KDP customer support - Demonstrates the ability to identify waste and drive process improvements - Fosters a positive team environment and collaboration within the site. - Approachable, cooperative, professional, and a team player. Easily gains the trust and support of Associates and peers. -...

Fluent in Dutch and English - Excellent written and verbal communication skills. - Flexibility to work in a shift environment which may include weekends **Responsibilities**: - Respond to queries sent to the KDP forums - Investigate payment concerns brought up by customers - Route legitimate payment concerns to Accounts Payable - Reprocess stuck books...

Proven Spanish and English verbal and written fluency skills. - 1+ years of previous experience in a contact center environment. - Demonstrated verbal and written communication skills with external/internal parties - Proven ability to understand complex issues Job summary Position Overview Position Responsibilities - Reprocess stuck books through the...

MRI Software is currently looking for a Software Support Analyst, with experience of Oracle PL/SQL. We are looking for an individual that is eager to get experience within a corporate software company. The opportunity is within our Support Services team based in the Cape Town office, as a Support Analyst that provides help desk services to a whole range of...

Your key **job** responsibilities as the **Technical Support Analyst** in **Cape Town** will include: - Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues - Research questions using available information resources - Advise user on appropriate action - Follow...

Your key **job** responsibilities as the **Technical Support Analyst** in **Cape Town** will include: - Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues - Research questions using available information resources - Advise user on appropriate action - Follow...

The Support Analyst for Merchandising will participate in requirements analysis, solution mapping, configuration, testing, and documentation of the same, to address business requirements within the product scope according to Oracle best practices. The Support Analyst will provide effective maintenance and support for the Oracle Merch systems and its...

MRI Software is currently looking for a **Software Support Analyst, **with experience using or supporting Oracle PL/SQL. We are looking for an individual that is eager to get experience within a corporate software company. The opportunity is within our Support Services team based in Rondebosch, Cape Town as a **Support Analyst** that provides help desk...

As a **Support Analyst** with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management...

We're seeking a talented and motivated Business Support Analyst to join our growing team. As the Business Support Analyst, you'll act as local interface to global level support function, as well as become an expert in end to end operating model in a consulting environment.   What youâ€ll do: Responsible for managing service support for all services...

Proven German and English verbal and written fluency skills. - 1+ years of previous experience in a contact center environment. - Demonstrated verbal and written communication skills with external/internal stakeholders - Proven ability to understand complex issues Job summary Position Responsibilities - Reprocess stuck books through the system - Route...

Proven Englsih and Portuguese verbal and written fluency skills. - 1+ years of previous experience in a contact center environment. - Demonstrated verbal and written communication skills with external/internal parties - Proven ability to understand complex issues Position Responsibilities - Reprocess stuck books through the system - Route issues and bugs...

Proven Spanish and English verbal and written fluency skills. - 1+ years of previous experience in a contact center environment. - Demonstrated verbal and written communication skills with external/internal parties - Proven ability to understand complex issues Position Responsibilities - Reprocess stuck books through the system - Route issues and bugs that...