Yes Learnership

OUTBOUND COLLECTIONS AGENT

Randburg, Johannesburg

Stipend

JOB ROLE

To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof. Ensuring high level collections at all times within the set parameters of the Debt Collection Act (‘DCA), National Credit Act (“NCA”) and the Company policies and procedures.

QUALIFICATIONS & EXPERIENCE

Minimum Matric qualification with Maths Literacy is mandatory.

Currently unemployed and must not have previously been employed/contracted by SSDA.

Must not have previously been on YES Program

Age Group 18 - 34 years of age

Race Group Black (African, Indian, Coloured)

Minimum 1 year to 6 Months as a Debt Collection Agent in an outbound call centre.

Analyse accounts and devise a collections strategy to resolve each case by collecting money due.

Good knowledge on the DCA and NCA.

COMPETENCIES & SKILLS

Computer Literate

Excellent verbal and written communication skills with great listening skills.

Outstanding telephone etiquette and interpersonal skills.

Good typing and accuracy skills.

Mathematical ability.

Strong negotiations skills with the ability to handle objections and be assertive when required.

Team player.

TO APPLY

Subject Line: YES Leanership Programme

**Job Type**: Learnership

**Salary**: R4,500.00 - R5,000.00 per month

Application Question(s):

- How much experience do you have as a Debt Collections Agent in an outbound call centre?
- Have you been part of a YES Learnership program?

Expected Start Date: 2023/02/01