Account Manager

**Job Number**
- 71871

**Job Type**
- Permanent

**Job Title**
- Account Manager

**Computer Skills**
- Ms Office

**Industry**
- Manufacture

**City**
- Alrode

**Province**
- Gauteng

**Key Performance Areas and Tasks**:

- Effectively provide account management and ongoing service, support, and sales development to the assigned account/s.
- Understanding of brewing, utilities and water treatment processes are important.
- Liaise with Technical Support, Customer Service, Quality, Supply Chain and Engineering to ensure appropriate service support for the site.
- Consult with the Sales Director and Sector Lead to ensure account management support as negotiated and agreed, is fully met.
- Monitor site activities, including all operations that utilise company products.
- Build strong relationships with key stakeholders on the customer side.
- Ensure reports and other tracking mechanisms are in place and data is accurately recorded and presented to the customer management team.
- Ensure full compliance with the contract specific scorecard ensuring all deviations are corrected and corrective action fully implemented.
- Ensure all SIO's raised against company are closed out, and to ensure that preventative measures are put in place.
- Prepare presentation material for delivery during site management meetings ensuring all aspects of account management is covered and data is reflected in a way that fully explains current status, areas for improvement and progress against agreed objectives.
- Attend regular calls with the Global Account Management Team ensuring compliance matters are fully addressed on site.
- Manage on site staff compliment ensuring all incumbents adhere to customer and company policies and procedures. Hold disciplinary enquiries when required.
- Take full responsibility for Operators and Technicians’ behaviours including target setting, KPI monitoring and reporting to the customer management team.
- Conduct performance reviews of staff based at the relevant sites and set goals and KPIs in line with customer and /or contract requirements.
- Management of team through regular meetings and on-site discussions.
- Intentionally and effectively train members on your team to ensure growth and business continuity.**Inherent Requirements**

**Minimum Training, Qualifications and Experience Required**:

- 3-4 year degree from a certified University in microbiology, food science, chemistry, engineering, or degree supportive of this role.
- Minimum 3 years of successful experience in food or beverage industry (sales or sales account management preferred), plant management, processing, quality assurance, or other relevant role.
- Experience in field sales, customer marketing, and/or category management, in addition to knowledge of working with key or strategic accounts.
- Valid driver’s license.
- Must be willing to travel.
- Understanding of hygiene and cleaning practices, equipment and products.

**What Qualification**
- Chemical Engineering

**Minimum Qualification**
- Bachelors

**Status**
- Available