Temporary Field Credit Controller

4 weeks ago

Rustenburg, South Africa Fidelity Services Group Full time

**POSITION**: FIELD CREDIT CONTROLLER

**REPORTS TO**:CREDIT CONTROL SUPERVISOR

**MAIN PURPOSE OF JOB**:Collect on outstanding Coastal amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off.

**KEY PERFORMANCE **AREAS: Collecting Outstanding debt**

**QUALIFICATION & EXPERIENCE**:

- Matric
- Credit Management or Finance related qualifications
- 2-3 Years Collections experience in a high-volume consumer environment
- Valid Driver’s Licence
- Own Reliable Transport

**JOB REQUIREMENTS & OTHER ATTRIBUTES**:

- Strong knowledge of Microsoft Office & Excel
- Working knowledge of LSN and SAP
- Strong People & Communication skills
- Listener experience advantageous

**SKILLS AND BEHAVIORAL COMPETANCIES**:

- Excellent verbal & written communication skills
- Excellent customer service skills
- Ability to work under pressure & with difficult customers
- Excellent telephone skills
- Computer literate - intermediate Excel skills requirement
- Accuracy & attention to detail essential
- Excellent reconciliation skills
- Attention to detail
- Interpersonal skills
- Consistency
- Resilience

**DUTIES**:

- Doing site visits to client’s out in the field and to collect overdue amounts.
- Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears.
- Accurately record notes resulting from outbound calls to clients in the Listener system.
- Ensure that the minimum number of prescribed collection calls are achieved daily.
- Capture debit order resubmissions in the Listener system.
- Verify client information in the Listener system when making contact with clients.
- Convert clients from printed communication to electronic communication.
- Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time.
- Follow up on client payment commitments.
- Issue letters of demand & suspension to clients in accordance with the collection policy.
- Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account.
- Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed.
- Understand & communicate company policies, collection policies & service specific information to clients.
- Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function.
- Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients.
- Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly.
- Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool).
- Communicate the outcome of the resolved query to customers (both internally & externally).
- Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written).
- Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis.
- Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers).
- Ensure individual & departmental collection & bad debt provision targets are consistently achieved.
- Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients.
- Participate in various ad-hoc projects within the Credit Control Department.
- Ensure a high standard of housekeeping at all times.

**PERFORMANCE STANDARDS**:

- Reduction in book.
- Ensure that plans are followed.
- Ensure that standard are adhered to.

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._

  • Credit Controller

    2 weeks ago

    Rustenburg, North-West, South Africa Dante Personnel Full time

    North West, Rustenburg R18 000 CTC R22 000 CTC per monthOur client in the Health & Hygiene Industry is looking for a Credit Controller to join their team in RustenburgMinimum requirements: Matric Certificate or Diploma in Credit Control would be highly advantageous Minimum 3 years' experience in debt collection and credit control Experience with preparation...

  • Credit Controller

    2 weeks ago

    Rustenburg, North-West, South Africa Protea Placements Full time

    Credit Controller (Debtors Functions)Rustenburg / KlerksdorpMarket Related salaryRequirements: Syspro experience essential Computer Literate MS Excel knowledge required Minimum of between 35 years' experience in Credit Control (Debtor's function) Experience in managing a book value of about R10 mil Attention to detail, accuracy and is figure orientated...

  • Credit Controller

    2 weeks ago

    Rustenburg, North-West, South Africa AIM Personnel Services Full time

    Credit Controller - RustenburgMust have minimum 5 years as a Credit Controller, supervising staff in a manufacturing/production environment. Will be responsible for the complete debtors function for the Branches in Klerksdorp, Rustenburg, Brits and Mafikeng, Must live in Rustenburg or Klerksdorp. Mail a detailed CV ASAP to LouiseJob Types: Full-time,...

  • Credit Controller

    2 months ago

    Rustenburg, South Africa Dante Personnel Full time

    North West, Rustenburg - R18 000 CTC - R22 000 CTC per month Our client in the Health & Hygiene Industry is looking for a Credit Controller to join their team in Rustenburg **Minimum requirements**: - Matric - Certificate or Diploma in Credit Control would be highly advantageous - Minimum 3 years' experience in debt collection and credit control -...

  • Temporary Administrative

    2 weeks ago

    Rustenburg, North-West, South Africa iMasFinance Co-operative (Ltd) Full time

    Temporary Administrative / Member Support Assistant (Rustenburg: 3 to 4 months)Job Purpose:Provide effective and efficient office, administrative and customer functions in the membership support / client service department. Position is at the iMasFinance Rustenburg Office(Please note this job is for temporary a period of 3 to 4 months - a fixed term...

  • Credit Controller

    2 weeks ago

    Rustenburg, North-West, South Africa AIM Personnel Services Full time

    Credit Controller - North WestJob Types: Full-time, PermanentSalary: R4, R4,001.00 per monthAbility to commute/relocate: Rustenburg,North West: Reliably commute or planning to relocate before starting work (required)

  • Temporary Administrative

    6 days ago

    Rustenburg, South Africa iMasFinance Co-operative (Ltd) Full time

    **Temporary Administrative / Member Support Assistant (Rustenburg: 3 to 4 months)** **Job Purpose**: Provide effective and efficient office, administrative and customer functions in the membership support / client service department. Position is at the iMasFinance Rustenburg Office (Please note this job is for temporary a period of 3 to 4 months - a fixed...

  • IT Field Technicians

    3 weeks ago

    Rustenburg, South Africa TradeLink Retail Systems Pty Ltd Full time

    Urgently looking for IT Field Technicians based in Gauteng **Requirements**: Matric certificate CompTIA A+ / CompTIA N+ / Relevant IT Qualification 2 - 5 Years experience in a similar role MUST HAVE OWN RELIABLE VEHICLE!!!!!!!! **Job Types**: Full-time, Temporary Contract length: 6 months **Salary**: R11,000.00 - R12,000.00 per month

  • Analyst, Credit Support, Premium

    2 weeks ago

    Rustenburg, North-West, South Africa Standard Bank Of South Africa Limited Full time

    Business Segment: Business & Commercial Banking Is accountable for assisting Manager, Relationship Premium in the day-to-day execution of their credit portfolio. Qualifications Minimum QualificationsType of Qualification: First DegreeField of Study: Business CommerceExperience Required 5 years experience in a similar Credit role with proven ability to...

  • Creditor Controller

    2 weeks ago

    Rustenburg, North-West, South Africa Milton Resourcing Full time

    **If You Have**- Between 3-5 years experience in Credit Control (Debtors function)- Syspro experience- English and/or Afrikaans speaking**We Would Love To See Your CV

  • Temporary Administrator

    2 weeks ago

    Rustenburg, North-West, South Africa Fidelity Services Group Full time

    Position: Administrator - RustenburgReporting To: Branch Manager1.Skills & Attributes: Excellent verbal & written communication skills Computer literate Excel essential Listener experience advantageous Excellent telephone skills Strong organization and supervisory skills Solid attention to detail to ensure accuracy of information2.Job Function: Check...

  • Credit Controller

    2 months ago

    Rustenburg, South Africa Fidelity Services Group Full time

    Job Summary: **Responsibilities**: - Contact clients to follow up on outstanding payments and arrange payment plans - Review and analyze account balances to identify delinquent accounts - Negotiate payment terms to ensure timely collection of debts - Maintain accurate and up-to-date records of all collection activities - Communicate with internal and...

  • Credit Controller

    2 weeks ago

    Rustenburg, North-West, South Africa Fidelity Services Group Full time

    Job Summary:Responsibilities: Contact clients to follow up on outstanding payments and arrange payment plans Review and analyze account balances to identify delinquent accounts Negotiate payment terms to ensure timely collection of debts Maintain accurate and uptodate records of all collection activities Communicate with internal and external stakeholders to...

  • Stores Controller

    2 months ago

    Rustenburg, South Africa INTERCONNECT SYSTEMS Full time

    **SUMMARY OF POSITION** The Store Controller is responsible for the management, purchasing, and replenishment of goods to ensure the relevant stock levels are maintained. He/she is also responsible for establishing and maintaining a good working relationship with Clients and Suppliers, as well as reporting to, and any ad hoc duties requested by...

  • Stores Controller

    57 minutes ago

    Rustenburg, South Africa INTERCONNECT SYSTEMS Full time

    **SUMMARY OF POSITION** The Store Controller is responsible for the management, purchasing, and replenishment of goods to ensure the relevant stock levels are maintained. He/she is also responsible for establishing and maintaining a good working relationship with Clients and Suppliers, as well as reporting to, and any ad hoc duties requested by...

  • Stores Controller

    6 days ago

    Rustenburg, South Africa INTERCONNECT SYSTEMS Full time

    **SUMMARY OF POSITION** The Store Controller is responsible for the management, purchasing, and replenishment of goods to ensure the relevant stock levels are maintained. He/she is also responsible for establishing and maintaining a good working relationship with Clients and Suppliers, as well as reporting to, and any ad hoc duties requested by...

  • Field Service Foreman

    2 weeks ago

    Rustenburg, North-West, South Africa Unique Personnel Full time

    Job Number 68805Job Type PermanentJob Title Field Service ForemanComputer Skills MS WordIndustry ManufacturingCity RustenburgProvince North West To increase the customer sales base/market share To increase spare parts sales and service volumes and set and attain sales targets/budgets To provide an efficient and technically competent service to all customers....

  • Edc

    2 weeks ago

    Rustenburg, South Africa Taxichoice Full time

    **Job description** - **Own Transport is essential**: - Proven experience as debt collector / 2-5 Years of experience as debt collector - Experience in working with targets and tight deadline - Good negotiation and persuasion skills - Office and database software skills - Be registered with Council of Debt collectors(CDC) - Locating and contacting debtors...

  • Material Handling Mewp Equipment Field Service

    7 days ago

    Rustenburg, South Africa McCarthy Consulting Full time

    Working of Height / Material Handling MEWP Equipment Field Service Technician - R30 000 + Company Vehicle, Cell & Discovery Risk Benefits - Rustenburg Perm Trade Test Qual. 5 yrs. Field Service Technician exp. - repairs & maintenance on Working of Height / Material Handling / Electrical Controlled Equipment / MEWP **Maintain MEWP Equipment - Cheery...

  • Field Technician Junior

    1 week ago

    Rustenburg, South Africa Herotel Full time

    Applications are invited for the** Field Technician - Junior** position to be based in Rustenburg, North West. **PURPOSE OF THE ROLE**: The Field Technician Junior's main duty will be to oversee and lead installations/repairs on Wireless or Fibre networks. Focusing on standard home or small basic business installations/repairs/surveys. **Key Performance...