Customer Service Expert

2 weeks ago


Johannesburg, South Africa Core Group Full time

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

Within the iStore, our Customer Service Expert mission is discovering customers’ needs. You will be an expert in sales, product knowledge, and solutions. Turn mild customer curiosity into intense interest — and ownership. As new products and initiatives emerge, The Expert is the first to learn, share, and inspire team members through approachability and action.

**You need to have**:

- ** Completed Matric (tertiary qualification will be an advantage)**:

- ** 5 + years’ experience in a customer service orientated role/Technical position working with Apple products Passionate about brand and products**:

- ** Proven Experience in Customer Service, Sales, Stock Management**:

- ** Passionate about our products and assisting customers**:

- ** Interpersonal skills/confidence and great presentation skills**

**The right person for this role is someone with**
- ** Customer Focus, **developing great customer relationships and providing the best solutions according to customer needs
- ** Effective Communication, **Clear and impactful communication to address the specific needs of different audiences, using multiple formats and tools
- ** Situational Awareness, **Understanding the situation, demonstrating the right attitude, and taking timely action
- ** Tenacity, **demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges



  • Johannesburg, South Africa Samsung Customer Care Center Full time

    Role Summary: The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout. We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on...


  • Johannesburg, South Africa The Talent Expert Full time

    Job DescriptionIs this you? Are you a detail-oriented professional with a passion for renewable energy? Do you thrive in a dynamic, rapidly growing environment? If you have a ‘hit the ground running’ mentality and enjoy taking initiative, this role is tailored for you. What you’ll be doing (and why you’ll enjoy it) As an Operations and Maintenance...


  • Johannesburg, South Africa African Recruitment Full time

    **YOUR ROLE** Customer Care Expert - Sea Imports supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and...


  • Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 24046400 **Job Category** Food and Beverage & Culinary **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food...

  • Greenlight Expert

    3 weeks ago


    Johannesburg, South Africa Isilumko Staffing Full time

    Deliver 5-star, in-person support to driver-partners and riders.Reviewing and approving vehicle documents.Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment).Assist with events and promotions as needed.Walk driver-partners through the onboarding process and all of the tools they need to be successful on...

  • Greenlight Expert

    3 weeks ago


    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Deliver 5-star, in-person support to driver-partners and riders.Reviewing and approving vehicle documents.Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment).Assist with events and promotions as needed.Walk driver-partners through the onboarding process and all of the tools they need to be successful on...

  • Greenlight Expert

    3 weeks ago


    Johannesburg, South Africa Isilumko Staffing (JHB) Full time

    Deliver 5-star, in-person support to driver-partners and riders.Reviewing and approving vehicle documents.Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment).Assist with events and promotions as needed.Walk driver-partners through the onboarding process and all of the tools they need to be successful on platforms....

  • Greenlight Expert

    3 weeks ago


    Johannesburg, South Africa Isilumko Staffing (JHB) Full time

    Deliver 5-star, in-person support to driver-partners and riders.Reviewing and approving vehicle documents.Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment).Assist with events and promotions as needed.Walk driver-partners through the onboarding process and all of the tools they need to be successful on...


  • Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 23015321 **Job Category** Rooms & Guest Services Operations **Location** African Pride Melrose Arch Autograph Collection®, 1 Melrose Square, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...


  • Johannesburg, Gauteng, South Africa The Talent Expert Full time

    Job DescriptionIs this you?Are you a detail-oriented professional with a passion for renewable energy? Do you thrive in a dynamic, rapidly growing environment? If you have a 'hit the ground running' mentality and enjoy taking initiative, this role is tailored for you. What you'll be doing (and why you'll enjoy it)As an Operations and Maintenance Technician,...


  • Johannesburg, South Africa Recruitment Matters (Pty) Ltd Full time

    Our client is looking for a Vice President Customer Service SSA to join their team. Lead customer service function for the region, provide input and execute implementation of functional strategy both from Global and initiatives at Region level to provide best in class quality for our customers, enhance customer experience, employee engagement and...


  • Johannesburg, South Africa Estée Lauder Companies Singapore Full time

    **Customer Service Manager**: - Johannesburg, South Africa; South Africa - Customer Service - 236033 - Estée Lauder Companies **Job Description**: **Overall Purpose of the Job** Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives....


  • Johannesburg, South Africa The Estée Lauder Companies Full time

    **Overall Purpose of the Job** Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Responsible for the day-to-day activities of a centralized platform to enable the Company’s retail customers to have a single point of entry for...

  • Accounting Expert

    4 weeks ago


    Johannesburg, South Africa Tetra Pak Full time

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: Tetra Pak South Africa has an opening for an experienced Accountant who...


  • Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 24064951 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Johannesburg Melrose Arch, 22 Whiteley Road, Johannesburg, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on...


  • Johannesburg, South Africa MSA Outsourcing Solutions Full time

    Job DescriptionMSA Outsourcing Solutions is seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and maintaining strong relationships.As a Call Handler (Virtual Personal...


  • Johannesburg, South Africa Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Johannesburg, South Africa Profession Hub Full time

    **Minimum Education and Experience required**: - Preferably a tertiary education. - Minimum of 5 years within a call centre environment including night shifts. - Knowledge of customer service principles and practices. - Excellent relationship building skills. - Psychological analysis ability. - Strong negotiation skills. **Duties**: - Must thrive on...


  • Johannesburg, South Africa Merchants SA Full time

    We have an exciting opportunity available as a Customer Service Agent. Your duties will include identifying and understanding customer needs and providing an excellent customer experience. You will assist with fibre queries. **Requirements**: - Grade 12 - 6 to 12 months Customer Service experience dealing with fibre - Attention to detail - Good...


  • Johannesburg, South Africa Call Centre Staffing Full time

    Gauteng, JHB - Central - R7 100 Basic Salary (Shift allowance, medical aid, funeral cover) Our client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services...