Service Advisor

6 months ago


Cape Town, South Africa IKON Consulting Full time

Western Cape
- Service Advisor - Southern Suburbs - Popular Brand Service Department

**Salary**:
Package includes Basic Salary + Incentives + Medical aid and provident fund contributions.

**Description**:
Your main function is to provide excellent customer service consistently to service clients at a very busy franchise dealership.

Your duties include meeting and greeting the customers and helping them define problem areas in order for technicians to diagnose faults correctly. You will communicate repair/ service estimate costing and consistently update customers about their vehicle's repair status.

You are the key communicator between the customer and the service department.

**Requirements**:

- Previous working experience as a Service Advisor / After Sales Consultant at a franchise dealership for a minimum of 3 years.
- Excellent computer literacy skills including MS Office and Evolve
- Excellent communication skills in English (both written and spoken)
- The ability to handle conflict situations and a pressurised customer service environment.
- Clear criminal and credit record
- Valid driver's license
- RSA Citizen
- Minimum Senior Certificate / relevant NQFL qualification

**How to Apply**:
motortrade #automotiveindustry #servicecentre #servicedepartment #toyota #vw #nissan #suzuki #ford #workshop



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