Reservations Agent

2 weeks ago

Table View, South Africa AfriCamps Full time

Are you going to be our new reservation agent? We are looking for a highly motivated person who can assist our reservation department and help us manage our beautiful luxury tented Camps in South Africa

**Job Summary**
AfriCamps develops new Glamping sites throughout South Africa. We currently have 17 Camps operating within the country and are always expanding. At the moment we’re looking for a full-time reservation agent to join our team in our head office in Table View - Cape Town. Your main responsibility will be to process bookings, send out quotes and invoices and to support our reservations team with the daily correspondence with guests, travel agents and camp owners.

**Job Details**
Employer: AfriCamps Boutique Camping
Location: 5 Columbus Cres, Rivergate Business Park, Cape Farms Cape Town 7441
Start date: February 2024

**Requirements for this position**
- Strong organization and administrative skills
- Strong attention to detail and follow-up
- Positive work attitude
- Hospitality mindset
- Pro-active, sense of responsibility, independent and customer friendly
- Good written and verbal English
- Excellent computer skills
- Excellent telephone manner
- Experience as a reservationist is preferred
- Able to be on phone duty on evenings and weekends (1 out of every 4 weekends, 2 evenings a week)

**Duties and Responsibilities**
- Processing reservations from travel agents and tour operators
- Processing invoices and quotes and liaise with the finance department
- Processing payments, cancellations and modifications
- Making all the necessary arrangements for preregistration activities and food & beverages
- Following up on outstanding deposits timeously to ensure all bookings are confirmed
- Maintaining good relationships with fellow employees, travel agents / tour operators

Application Deadline: 2024/02/15
Expected Start Date: 2024/03/01

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