Customer Service Consultant

3 weeks ago

Johannesburg, South Africa Metrofile Recruitment Full time

**Job Advert Summary**:

- Maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios.
- Actively resolves all client queries that have been escalated within a reasonable timeframe and to actively identify leads for respective Account Managers.

**Minimum Requirements**:

- Degree in Sales / Marketing / Retail Management or equivalent
- 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
- Excellent command of the English language
- Intermediate level proficiency in MS Excel/Word/Powerpoint
- Valid Drivers License
- Must have own vehicle

**Attributes**:
**To succeed in this role you must have/be**:

- Strong attention to detail
- Drive and resilience
- Must be reliable
- Results oriented and outcome driven
- Able to work individually and as part of a team
- Excellent communication and interpersonal skills
- Focused on achieving results
- Business acumen and be able to communicate at all levels
- Highly computer literate
- Excellent organisational skills

**Duties and Responsibilities**:

- Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Manager’s portfolios.
- Resolve all enquiries or queries escalated by the Account Managers within a reasonable timeframe.
- Ensure that the assigned portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensures all Service Level agreements are current and valid.
- Ensure that clients’ portfolios data integrity is accurately maintained.
- Assists with preparing and presenting business proposals to both existing and new potential customers.
- Meet and exceed sales target (100% of target)
- Maintains close relationships with the Accounts Manager to capitalise on opportunities identified.
- Ensures effective documentation and records management as defined within the customer’s document retention strategy by informing customers of past due dates.
- Deals with, resolves and reports on issues, concerns and complaints related to your portfolio or allocated clients.

**What we offer**:

- Market related salary and performance incentives
- All permanent team members required to join the company's provident fund and risk benefit
- Monthly health screening and access to counselling support services
- Attractive leave benefits
- Recognition of long service
- Internal promotions encouraged
- Leadership and employee development training programmes managed by our Training Department
- Continuous self development encouraged
- Clear mission and strategic direction
- Our values are ingrained in our business
- Collaboration and agility
- Customer centricity
- High performance culture
- Recognition and rewarding of high performers

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