Current jobs related to Reservationist Receptionist - Stellenbosch - Helderberg Personnel

front of house|hospitality|receptionist|reservations receptionist

**JOB SUMMARY AND RESPONSIBILITIES**:

- Greets guests over the phone in a friendly, courteous manner (within 3 rings).
- Identify guest reservations needs by asking open ended questions and determine appropriate room types and maximize room rate.
- Dealing with incoming enquiries regarding accommodation availability, room types, rates, etc. within the required turnaround time.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Enrolling guests to be Marriott Bonvoy members.
- Explain guarantee, special rate and cancellation policies to callers.
- Verify and record reservation information accurately.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue by upselling rooms and promoting hotel restaurants and other services and facilities to guests.
- Input and access data into reservation systems (Opera and Marsha).
- Identify and record special billing instructions.
- Pre-block all special requests or VIP accommodation accurately.
- Contribute to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms.
- Acknowledge assigned reservation messages.
- Following up and conversion of enquiries is of utmost importance.
- Responsible for tidy administration, including keeping accurate records of all paper transactions, and file all reservations in a systematic order for easy referral.
- Dealing with pro-forma invoices and following-up on payment and vouchers.
- Responsible for online bookings (Third Party Websites).
- Responsible for Morning Reports, working out reservations statistics and balancing the hotel inventory.
- Assisting with Group & Conferencing enquiries.
- Comply with quality assurance expectations and standards.
- Protect the privacy and security of guests and co-workers.
- Maintain confidentiality of proprietary materials and information.
- Perform other reasonable job duties as requested by Supervisors and Managers.
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
- Transmit information or documents using a computer, mail, or facsimile machine.
- Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
- Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
- Create and maintain computer
- and paper-based filing and organization systems for records, reports, documents, etc.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Enter and locate work-related information using computers and/or point of sale systems.
- Check in and out of guests

**REQUIREMENTS**:
Education and Experience
- One year’s prior and recent experience.
- Previous experience in Reservations.
- Good working knowledge of Property Management Systems.
- Experience in MS Word, Outlook & Excel.
- An excellent telephone manner.
- A pleasant disposition.
- Adaptable to change.
- Be self-motivated and be able to take initiatives.
- Be committed to the precise & thorough following of reservations and front office systems & procedures.
- Planning, organizational and time management skills.
- Ability to work accurately under pressure.
- Support all co-workers and treat them with dignity and respect.
- Team player with a positive attitude

Working hours / shifts (08:00 to 15:00 and 14:00 to 23:00)

Salary on offer between R5000.00 to R8000.00 per month