IT Support Technician

3 weeks ago


Stellenbosch, South Africa Hungry Lion Fast Foods (Pty) Ltd Full time

**WHO WE ARE**

Operating in multiple African countries, with over 260 quick-service restaurants (QSR) and plans to double that within the next 3 years, Hungry Lion strives to provide high-quality products at affordable prices in a modern fast-food environment.

We are a young, fun, dynamic, and GROWING company full of opportunities with little to no corporate politics. Our mandate is to enlist intelligent, creative, and hard-working people who are prepared for a challenge and want to be part of building something EXTRAORDINARY.

**THE OPPORTUNITY**

We have an opportunity for an** IT Support Technician** to join our **IT** team. The purpose of this role is to specialise in in-store operations, new store openings, and store revamps from an IT support perspective. You will primarily focus on managing IT tickets, building vendor relationships, and providing day-to-day support for business operations. Additionally, you will be responsible for overseeing assigned tasks related to the technical aspects of business projects.

**DUTIES/ RESPONSIBILITIES**
- Manage and drive IT-related tasks for new store openings and revamps.
- Actively monitor IT dashboards and tickets assigned/logged to Freshservice.
- Monitor connectivity and infrastructure of the store landscape.
- Log infrastructure-related issues to vendors promptly.
- Manage and track SLAs.
- Act as the first point of escalation for IT-related issues.
- Manage vendor outputs and maintain positive relationships.
- Manage general IT assets and stock holding.
- Prepare necessary IT presentation materials for meetings.
- Provide administrative support as needed.
- Ensure IT adherence to frameworks and controls set by IT.
- Ensure internal and external customer OLA's and SLAs are met.
- Participate in IT special projects.
- Log and manage tasks/items using a project management tool.

**REQUIREMENTS**
- Relevant tertiary IT qualification.
- 2 years working experience as an IT Support Technician.
- Vendor management experience.
- Understanding of Google Workspace and the management thereof.
- Ability to use and support Gsuite apps like, Google Sheets, Docs, Forms, Mail, and Drive.
- Strong understanding of networking concepts, including TCP/IP, DHCP, AD (Active Directory), DNS (Domain Name System), firewall configurations, and routing protocols.
- Familiarity with infrastructure technologies such as VMWARE, GCP (Google Cloud Platform), AZURE, Windows Server, and Linux operating systems.

**COMPETENCIES**
- Reasonable technical background with the ability to provide instructions to a non-technical audience.
- Strong technical and troubleshooting skills.
- Excellent written and verbal communication skills.
- Customer-service orientation with problem-solving skills.
- Attention to quality and detail.
- Strong analytical skills.
- Project management skills.
- Leadership abilities.
- A high degree of integrity.
- Resilience and stress tolerance.

**_ Closing date: 26 June 2023_**

J8WjPMmiyG



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