Technical Operations Manager

6 months ago

Johannesburg, South Africa AVI Limited Full time

The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop

solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front-runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

An exciting opportunity exists for a
**TECHNCIAL OPERTIONS MANAGER**. This is your opportunity to work with quality brands that enrich our client's lives. This individual will be based at our Meadowdale Unit in Johannesburg.

**Line Manager**: National Technical Manager

**Job Specification**:
**Key Performance Areas**:

- Responsibility for the performance of the inland field service team.
- Develop and execute a technical training plan with technical department
- Facilitate all training sessions on dispensing equipment, vending equipment and water filtration systems.
- Compiling, distribution and control of all Ciro technical information documents to insure information is
- continuously updated and shared.
- Develop and maintain Standard Operation Manuals per machine for services and re builds.
- Develop training material for operators, technical staff and consultants.
- Create an environment which is conducive to learning and development of staff
- Ensure the technical training centre is appropriately equipped
- Be a controller of the Corrective Action Request system at technical nationally (CAR)
- Identify areas of improvement and formulate a strategic plan to correct and develop technical staff to achieve service excellence. Key focus areas will include adherence to processes, appearance and customer engagement.

**Qualifications and Experience**:
***
- 5 years within a Technical environment
- 5 years within Training of Coffee
- 5 years working with Coffee
- 5 -7 Years in a Leadership / Management role
- Electrical Engineering or Mechanical Engineering qualification
- Electric or Electronic Technical Qualification

**Knowledge**:

- Coffee extraction understanding through equipment variants
- Assessing of competence
- Coffee equipment and spares technical knowledge
- Development of SOP’s (Standard Operating Procedures)
- Design and development of Training material
- Compute and basic programming skills
- Electrical experience on 3 phase power
- Strong speciality coffee knowledge in the Out of Home market
- Business report writing
- Proven Written and Verbal communication

**Competencies**:

- Thinking analytically
- Documenting facts
- Building relationships
- Articulating information
- Making decisions
- Staying composed
- Embracing change
- Meeting deadlines
- Attention to detail
- Minimising risk
- Planning and organising
- Keeping commitments
- Maintaining productivity
- Taking initiative

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