General Manager

**CANDIDATE REQUIREMENTS**:

- Hospitality management Diploma/Degree would be advantageous.
- Minimum 10 years previous Hospitality Management Experience
- Minimum of 3 years’ experience as General Manager of Hotel / Resort.
- An excellent command of the English language - verbal and written.
- Financial skills at a reasonably senior level
- Computer Literacy; MS Office, Semper
- Well-presented and energetic
- Driver’s License and own transport will be highly advantageous.
- Excellent people skills
- Well experienced in all aspects of hotel operations: HR, Finance, F&B, FOH, Guest Interaction, Maintenance, Housekeeping etc.
- Proven track record in the efficient and effective management of hotel operations.
- Unrelenting attention to detail and high standards, excellent hygiene principles.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & problem-solving skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills - tolerance, patience, and care.
- Leadership skills with passion for development and skills transfer.
- Exceptional Food and Beverage and Rooms Division knowledge.
- Energetic, proactive person who understands the Guest Experience and is able to continue developing this to an exceptional standard to ensure ongoing guest satisfaction.
- Aware, disciplined, consistent, compassionate, respectable, good communication.

**KEY DUTIES & RESPONSIBILITIES**:

- Competent in leading your staff to achieve operational excellence.
- Control, manage and maintain excellent operational standards at each respective outlet including but not limited to cost control, stock control, quality control in food and beverage and all other departments.
- Adhere to prescribed company and guest standards with the highest level of guest and staff satisfaction.
- Plan, organize, direct and control the day-to-day running of the operation as well as the staff in each outlet under your control in order to achieve your financial targets.
- Have good business acumen in dealing with all financial aspects of the operations.
- Deal with all labour issues effectively in order to avoid any workplace disputes and create a harmonious environment conducive to increased associate productivity.
- Provide creative solutions on any challenges within company parameters and ensure good corporate governance.
- Manage with uncompromising integrity, honesty and compassion.
- Remain motivated and handle pressure situations with a positive character.
- Effectively report on the daily, weekly & monthly progression of the operation to the Directors.
- Establish excellent relationships with guests, the client, and your team in order to ensure satisfaction levels remains on a high.
- Attend weekly Director meetings.
- To ensure the developed set of the Company and property standards are upheld and maintained.
- To ensure the management personnel of the property is up to the Company’s standard, ensuring a streamlined and effective management structure in line with hospitality trends.
- To have weekly/monthly one on one meetings with all managers and HODs reporting directly.
- To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
- To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
- Excellent customer service skills as well as a business mindset.
- Demonstrable aptitude in decision-making and problem-solving.
- Reliable with an ability to multi-task and work well under pressure.
- Outstanding leadership skills and a great attention to detail.
- To provide effective leadership through professional management and encouragement of all subordinates, including mediation.
- Chair all Disciplinary Hearings/Enquiries.
- Effectively lead a Team of over 200 Employees.
- Oversee the Caravan Park, Country Club, Timeshare, Supermarket.
- Will be required to work shifts, weekends, and public holidays.

Application to include an updated CV, references, and a recent professional photo.