Gtw Frontline Advisor

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.**

**IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**
- Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes._
- We love our role in the world. And we’re looking for the right people to help us maintain - and grow it. People like you._

**Description - External**
- To integrate quality into the business to ensure that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer’s needs
- To make contact with cash customers, thereby ensuring that all information (i.e. tariff classification, vat and duty/vat, IOR) has been obtained in order to frame bill of entry and clearance of the shipment.
- To monitor the ageing reports for in bond and escalate where appropriate to ensure fastest possible resolutions of all shipments in bond whilst maintaining quality standards
- To take ownership of customer queries and provide a single point of contact for cash customers.
- Building customer loyalty through a friendly and responsive approach to customer enquiries and accurate handling of inbound and outbound contacts
- To assist in ensuring that all shipments are cleared through customs in a timely manner, thereby ensuring maximum focus on exceptional Customer Service, Pre-Clearance and thereby achieving the Operational KPI’s, i.e. COA; BOS; Pre-clearance; GOS; GEMA;

**Minimum Requirements**
- Education & experience_
- Matric
- Diploma in related field will be advantageous
- Required to work weekends, Public Holidays and shifts (Rotational)
- Previous Customer Service Experience
- Call Centre Experience
- Good knowledge of Customs Act and Procedures
- Computer literate
- Sound knowledge of the customs clearance process