Store Manager

3 months ago

Cape Town, South Africa Yuppiechef Online (Pty) Ltd Full time

**Who we are**

We’re Yuppiechef, and see ourselves as helping people find moments of joy at home. We’re here to offer outstanding and memorable service, while selling products that our customers love using. We sweat the small stuff and work hard at ensuring that our customers get the sort of experience that they want when they walk through our doors. How? Well we do that through our Omnichannel shopping experience, providing our world-class service to our customers, their customer experience is always at the front of our minds. We’re foodies, home lovers, aesthetes and early adopters, and we’re passionate learners more than we’re experts. We have a loved online store and 21 beautiful physical stores across SA, and we’re a proud member of the dynamic Mr Price Group.

**We are currently building a pipeline of Store Managers for future needs.**

**Who you are**

You have experience in driving exceptional customer experience in a retail space, are self-motivated, driven, obsessed with the details and love to cook and entertain. You have a strong sense of responsibility for proactively driving sales, motivating your team and ensuring that the store fully represents our retail brand in every way possible. You care about how people feel when they connect with a brand and want to make every interaction world-class.

**What your role would be**
- Meeting and exceeding sales goals by training, motivating, mentoring and providing feedback to the store team
- Build extensive product knowledge of key products and product categories available in-store and coach the team in this knowledge
- Ensuring high levels of customer satisfaction through excellent service and a deep understanding of our customer experience
- Day-to-day store management and operations including managing and recruiting staff, merchandising, stock management, display management, event coordination.
- Ensure that the look and feel of the store promotes a positive customer experience and is in keeping with our brand.
- Oversee all store related processes and continually look at ways to improve them.
- Regular connections with the retail leadership team ensuring key projects and goals are being achieved.

**Who you’ll be working with**

You will lead your in-store team from Junior Sales Assistants to more experienced professional retailers and will connect daily with our teams in Headquarters to keep everything in check. Collectively, we will be working to build our presence in the area.

Our retail leadership team is instrumental in ensuring that our desired customer experience and retail experience is met in every store. You will connect regularly with them.

**What experience and skills you need for the role**
- Minimum of 5 years in a store management role with at least 2 years in a premium brand (Kitchen and/or Homeware experience essential)
- Knowledge of various POS and stock management systems. You must feel comfortable working with different systems and technology
- Experience in people management.
- Experience in a customer-centric brand
- Strong business orientation

**Environment, Gear, Pay and Benefits**
- Gear you’ll use:_
- A Macbook
- Environment:_
- We aim to build retail experiences that are inviting, enjoyable and easy for the customer. We want our stores to reflect that
- Good coffee is a must and we make sure every store is well equipped for a relaxing cup of coffee
- Quarterly company wide meetings where we celebrate the month gone by and chat about the future
- Parking at our retail stores is subsidised
- Pay and Benefits:_

We pay competitive, market-related salaries based on skills and experience. Your salary is based on a “Total Cost To Company” model and includes:

- Medical Aid (Discovery) contributions
- Life, Death and Disability Insurances
- Employee Assistance Programme
- Staff discount programme
- Retirement Annuity
- 17 Days Paid Annual Leave increasing to 20 days with length of service

**_

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