Telesales Agent- Leading Telecommunications Provider

2 days ago

Durban, South Africa Talksure Full time

**MAIN PURPOSE OF THE ROLE**

The conversion of data to quality sales using sound sales techniques and best business practices.

**DUTIES AND RESPONSIBILITIES**

**1. Achieve Targets**

Achieve individual sales target for Gross Additions

Achieve individual sales target for Upgrades

Achieve weekly and monthly call stats

**2. Handle Inbound Calls**

Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Route calls to appropriate department

**3. Cold calling**

Ability to acquire new customers

Ability to up-sell and cross-sell

Ability to conduct effective research into a client prior to making contact

**4. Customer Relationship Management**

Responsible for developing relationships with existing customers

Maintain and grow existing client base

Conduct customer account analysis

Maintain, build and service relationships on a regular basis

Ability to retain out-of-contract and renewable customers

**5. Query management**

Identify, address, and resolve concerns / queries

Provide regular and prompt feedback to clients in a timely manner

**6. Reporting**

Provide accurate forecasting on weekly and monthly sales pipelines

Provide daily activity and sales report

Up-to-date reporting on marketing leads provided

Reports to be submitted within the time frames required

**7. Processes and Procedures**

Ensure all policies and procedures are adhered to

Ensure all interactions are captured on the relevant systems in the approved manner

**QUALIFICATIONS AND EXPERIENCE REQUIRED**
- Matric
- At least 6 months experience as a telesales agent or similar position within a sales environment.
- Must have 6 months experience within an outbound contact centre environment with a proven track record
- Must have knowledge of the Mobile Telecommunications environment
- Proficient with Microsoft Office

**Desirable Qualifications and Experience**

Mobile product and industry knowledge experience advantageous

**BEHAVIOURAL AND COMPETENCY REQUIRED**
- Sales skills
- Strong business acumen
- Excellent presentation skills
- Excellent communication skills (written and verbal)
- Decision making skills
- Excellent interpersonal skills
- Time management skills
- Ability to formulate, set and manage goals and objectives
- Ability to cope with high pressure levels and manage stress effectively
- Strong relationship building, account planning and process competence skills

**Salary**: Market related

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