Head : Customer Experience - Vehicle Tracking - Jhb
2 weeks ago
Head Customer Experience - JHB North
Company requires the services of a talented and experienced Head: Customer Experience to focus on developing, implementing and reviewing the customer experience strategy in order to ensure that the approved strategic objectives are achieved for the business within the stipulated timeframes. The successful incumbent will create and drive the end-to-end experience of customers and prospective customers. This role will be accountable for all KPIs across our customer journey, lead on customer-experience activities and take responsibility for planning, developing and managing of customer engagement. Leading on overall customer communication and engagement plans aimed at measurably increasing conversion rates at all stages of customer journey.
Minimum requirements:
- Post Graduate Degree in Operations Management or Business Management (Management Development Programme will be advantageous)
- Accredited FAIS Qualification (RE5)
- Minimum 8 years operational management experience in Operations Management, Systems and Processes Management, Control Centre Management and Customer Experience Management.
- Experience in people management, leading and directing multiple team members in a busy task-oriented environment
Salary offer: R72K - R101K per month
**Education**:
- Bachelors (required)
License/Certification:
- FAIS (RE5) Accreditation (required)
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