Quality Assurance Administrator

7 months ago


Cape Town, South Africa Legal & Tax Full time

**Quality Assurance Administrator**

**Duties**:
Be responsible for different activities in various areas of the sales department, which will include, but not be limited to the following:
**General Administration; Sales and Agent Queries, Quality checks on sales and non-sales calls, monitoring of internal QA call reports and providing feedback**
- Assist in preparing counselling, coaching and audit documentations required by management
- Listen and translate calls and report on coaching requirements
- Report on training requirement to the Trainer and manager
- Report on any irregular activities found in recordings
- Contact clients to resolve Quality Control queries
- Assist in motivating the sales floor in the absence of the Team Leader
- Ensure all information is treated with confidentiality
- Assist in ensuring that the company goals and objectives are met in certain timelines
- Be responsible for reporting on the status and progress of all the different activities to management

**Role Requirements**:

- Matric
- 2-3 years’ experience in a similar role (call centre experience a MUST)
- Experience in coaching/mentoring/supervising team
- Fluent in English and 1-2 other South African National Languages

**Job Types**: Full-time, Permanent

**Salary**: From R6,500.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)



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