Housekeeping Supervisor

We seek a highly motivated, positive & inspired individual who lives for offering great service and detail cleaning to our clients to join our CTHA Team. This position requires someone who is hardworking and goal orientated who is willing to go above and beyond.

**Requirements**:

- Matric
- Min 2 Years Housekeeping supervisor experience
- Hands on Problem Solving and the ability to remain calm and work effectively under pressure
- High level of computer literacy so your IT skills needs to be above average
- Customer service driven with outstanding communication and active listening skills
- Friendly, courteous and service-orientated
- Ability to work as part of a team, as well as independently
- Effective communication with staff as well as Guests and Clients
- Honest and trustworthy beyond approach
- Quick learner with great attention to detail and strong teaching skills
- Presentable/Professional appearance and well spoken
- Strong verbal and written communication skills - exceptional telephone etiquette and mannerisms a must
- Team Player who leads by example
- Proactive in approach
- Interpersonal skills
- Leadership skills
- Be Fluent in English and proficient in Afrikaans
- Be flexible and able to cope with a variety of different tasks
- You will be required to work some weekends and after hours
- Positive Demeanour, Good Stress Tolerance, Adaptability/Flexibility, Time Management, Detail Orientation, Multi-Tasking, Planning and Organizing a must
- Must have a valid drivers license and at least 2 years driving experience

**Responsibilities**:

- Inspect apartments, office, laundry, vehicles etc to ensure quality standards at all times
- Prioritize room cleaning, and assist Housekeeping management in managing daily activities.
- Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees
- Follow all company policies and procedures
- Identify and report preventative and any and all other maintenance issues, safety hazards etc to the maintenance department
- Ensure uniform, nametags and personal appearance are clean, hygienic and professional and in compliance with company policies and procedures
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs
- Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees and clients
- Ensure adherence to quality expectations and standards
- Perform other reasonable duties as requested by Managers.
- Address guests' service needs in a professional, positive, and timely manner
- Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists
- Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.
- Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards
- Complete incident reports for any incidents or accidents that occur during shift
- Housekeeping Coordination: Assign and ensure work tasks are completed on time and that they meet appropriate quality standards at all times
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties
- Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements
- Assist management to ensure that employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
- Ensure that employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
- Ensure employee compliance with company standards and policies at all times
- Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to employees and ensure that they are understood and met
- Coordinate tasks and work with other departments to ensure that the department runs efficiently
- Serve as employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process

**Job Types**: Full-time, Permanent

**Salary**: R8,000.00 per month

Application Question(s):

- A drivers license is essential for this position. Please confirm you have a valid license and have been driving for more than 2 years?