Trainee Operator

Closing Date
2023/04/24
- Reference Number
SHO230417-8
- Job Title
Trainee Operator
- Job Type
Permanent
- Location - Country
South Africa
- Location - Province
Western Cape
- Location - Town or City
Brackenfell, Cape Town
- Purpose of the Job

The purpose of the Trainee Operator is to provide first-line technical support and problem-solving. The
Trainee Operator is a highly collaborative role, partnering with internal and external stakeholders to
understand their needs to deliver the right solutions, while acting as a trusted partner. The role assists
with monitoring the health of the data center and escalating when necessary. Reporting to the Team
Leader, the role is accountable for participating in the required support activities.
- Job Advert Details
- Job Category
IT
- Job Objectives

Maintain frequent and timeous monitoring of operating systems.
Support the team with Monitoring and executing system backups.
Monitoring of store data interchange.
Assist with recovery of data and disaster recovery.
Support generator and UPS testing.
Proactively work to support the team in the achievement of ensuring backup media is moved offsite.
Ensure operation of network and system monitoring systems for stakeholders.
Continuously monitoring of client’s infrastructure.
Timeously responding to exceptions according to SLA.
Participate in System and Server Monitoring.
Develop an awareness of a wide spectrum of IT technologies.
Perform additional duties and responsibilities when requested.
- Qualifications

Grade 12.
Certificate, Degree or Diploma in Computer Science, Information Technology, Networking,
Database or a related field.
- Experience

Exposure to monitoring and operational tools such as SAP and Linux.
Proficiency in MS Office 365 with basic Excel skills.
- Knowledge and Skills

High level of self-motivation and drive to set, meet and exceed on goals and expectations.
Curious and willing to learn - Proactively identifies new areas for learning; seizes learning
opportunities and actively uses newly gained knowledge and skill on the job.
Good communication skills - Communicates well both verbally and in writing. Able to explain and
simply technical concepts and confidently convey information to stakeholders. Able to compile
well-developed and visual reports.
Able to work under pressure and under tight time constraints in a high-volume, fast-moving
environment.
Creativity and Innovation - Approaches situations with an open mind and demonstrates a unique
way to solve problems as opposed to relying on others.
Use data to investigate problems, detect patterns and extrapolate insights.
Stay updated on the latest research and developments in Information Technology and adjacent
fields to ensure the latest technology, techniques and methods are always applied.
Has integrity and takes accountability for actions and mistakes