Atm Custodian

**Job Req**
- 123580- Closing Date- 27 January 2023- Career Stream- Admin, Transact Processing and Production**Location**
- Pietermaritzburg**Job Purpose**
- To ensure that all Automated Teller Machine (ATMs) are functional by monitoring and maintaining ATM availability within specified Service Level Agreements to external and internal customers to achieve customer service objectives.**Responsibilities**:

- Manage service delivery by providing first line and after hours support on a seven day standby week according to Service Level Agreements.
- Improve customer service by providing feedback and follow up on ATM image and availability.
- Ensure ATM availability through the replenishment of cash and stationery and attending to down devices according to service level agreements.
- Build internal relationships by sharing feedback and participating in knowledge sharing sessions with stakeholders.
- Build and maintain relationships with vendors and suppliers by adhering to service level agreements and internal processes and procedures.
- Provide results to stakeholders by balancing ATM cash on a daily basis.
- Ensure monthly audits are completed by adhering to Nedbank's process and compliance requirements.
- Check cash and stationery levels per ATM by monitoring notifications.
- Measure availability of ATMs by means of reports and benchmark percentage uptime agreed to (including downtime due to mechanical defects).
- Ensures that technical issues are resolved by logging maintenance call with relevant vendors.
- Adhere to service level agreements by delivering on a one hour response time when there is an out-of-service ATM.
- Comply with governance in terms of legislative and audit requirements, policies, procedures and processes as required for the ATMs
- Mitigate risk by reporting any deviations from standard operations to management.
- Escalate service failures by reporting to line manager.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification- National Certificate NQF Level 5
- Minimum Experience Level- 1 year experience in handling bulk cash in a retail or banking environment
- Behavioural Competencies- Communication
- Energy
- Safety Focus
- Stress Tolerance
- Managing Work
- Quality Orientation

**Technical / Professional Knowledge**
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Business writing
- Cluster specific operations
- Data analysis
- Governance, Risk and Controls
- Talent Acquisition Consultant- Poppy Mlotshwa- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_