Application Support Supervisor

Application Support Analyst - Billing & Provisioning **Purpose of the Position**: - Understand the nature and business impact of requests and perform the required analyses - Provide second line support for technical and functional solutions **MUST TO HAVE**: - **Experience**_ - At least 3-5 years on Oracle Database - Knowledge on PL/SQL is advantageous -...

**Requirements - Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH - Resolve incidents, problems, service requests and change requests in line with business priorities: - Resolve calls logged within the agreed MTTR (Mean time to resolve) included in agreed SLAs - Ensure Incident / Request updates are at an...

**Key purpose**: **Duties and responsibilities**: internal business functions - Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH - Resolve incidents, problems, service requests and change requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve) included in...

Our Client a Global Tech firm is seeking an Application Support Analyst to join their team in Randburg on a contract basis. They offer stability, growth, Competitive rates and a great working environment. **Requirements**: - Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH - Resolve incidents, problems,...

**Position summary**: **Industry**:IT & Internet**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**EE position**:Yes**About our company**: **Introduction**: **Job description**: **KEY DUTIES AND RESPONSIBILITES**: - Will be part of a dynamic Application Support team of self-motivated individuals. - Ensure that all...

KEY DUTIES AND RESPONSIBILITES: Ensure that all assigned Tickets are actioned daily and accurately updated daily. - Ensure that Tickets are closed within SLA, updated with adequate resolution comments, and feedback given to the requestors. - Escalate any incidents / tickets that cannot be resolved within the Application Support scope to the Development...

**Requirements**: - Provide second line support service to NOC, Service Desk, Business Desk SA and Business Desk MAH - Resolve incidents, problems, service requests and change requests in line with business priorities: - Resolve calls logged within the agreed MTTR (Mean time to resolve) included in agreed SLAs - Ensure Incident / Request updates are at an...

Support CIO by delivering the committed portfolio of IT projects on time, to scope and within budget and within agreed constraints Support the organisation by ensuring that all relevant applications are available per SLA Accountable for the long term roadmap of each application including staying abreast of technology changes in the applications landscape...

**Purpose of the Job**: - To support and coordinate the functions of the business from call centre perspective. - All aspects of overseeing Call Centre Agents. - Management of service levels within the Call Centre environment. **Job Objectives**: - Scheduling of shifts - Dealing with client/customer queries - Responsible for giving relevant feedback to...

Qualifications: Related Diploma Bachelors Degree (Advantageous) **Experience**: At least 3-5 years of experience working with Oracle Database Knowledge of PL/SQL is advantageous Experience working in a high availability environment with multiple operational instances Technical Competencies: Hands-on experience with some of the following...

Core Purpose of the JobProvide leadership to projects and create technical solution architecture and align to IT and telecommunications best practices and frameworks.The technical solution architecture is multi-disciplinary, covering application, data, infrastructure, operating system, database, middleware integration, network, security and business...

Core Purpose of the Job Provide leadership to projects and create technical solution architecture and align to IT and telecommunications best practices and frameworks. The technical solution architecture is multi-disciplinary, covering application, data, infrastructure, operating system, database, middleware integration, network, security and business...

Core Purpose of the JobProvide leadership to projects and create technical solution architecture and align to IT and telecommunications best practices and frameworks.The technical solution architecture is multi-disciplinary, covering application, data, infrastructure, operating system, database, middleware integration, network, security and business...

Closing Date 2023/03/09 - Reference Number SHO230302-3 - Job Title Call Centre Supervisor - Job Type Permanent - Location - Country South Africa - Location - Province Gauteng - Location - Town or City Randburg - Computicket House - Purpose of the Job - To support and coordinate the functions of the business from call centre perspective. - All aspects of...

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Design...

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Our Client a Global Tech firm is seeking an IT Technical Support Analyst to join their team in Randburg on a contract basis. They offer stability, growth, competitive rates and a great working environment. **Requirements**: - 1st Line IT support for Application Support - Incident management for Application Support (SMAX) - Logging and tracking of...