Vip Host

We have an AMAZING career opportunity for a **VIP Host** to join a leading online sports betting company in **Johannesburg**. You will be responsible for implementing their VIP customer program and will be the point of contact for VIP customers. Does this **job** sound like the perfect challenge for you? Keep reading

Your key **job** responsibilities as the **VIP Host** in **Johannesburg** will include:

- Develop relationships telephonically with VIP clients to retain and grow customer loyalty by selling products, services and experiences relevant to the customer
- Manage customers’ requests and VIP inbound calls to resolution
- Answer all customer queries in a prompt and professional manner
- Obtain feedback from clients with regards their experience
- Engage with VIP customers and provide a customer experience that will support brand loyalty ensuring the company as the sports betting brand of choice
- Utilise customer recognition triggers to enhance customer experiences for relevant VIP customers
- Communicate and conduct regular follow-ups with existing and potential VIP clients to maintain the relationship
- Monitor specific VIP customer accounts including developing customer accounts to increase customer visits to promote revenue growth
- Manage VIP customers using CRM in line with targets
- Attend to incoming customer needs or queries e.g. hotel bookings, restaurant bookings, player offers
- Work within current business strategies and recognise potential opportunities for new business and customer acquisition
- Attend events with customers to raise awareness around the brand and VIP program, as required
- Action leads received via the Gaming system and respond to these leads
- Maintain the confidentiality of customer’s information
- Recognise customers on special occasions including birthday and other important dates

Requirements for this **VIP Host job** in **Johannesburg**:

- Minimum 3 years’ experience in a customer service, a contact centre or sales environment
- Experience dealing with high end and VIP customers is an advantage
- Having an interest and experience in sports is preferred
- High levels of communication and selling skills are required
- May be required to work extended hours (including after hours; weekends and public holidays)
- Energetic positive individual with great interpersonal skills and an ability to handle confidentiality

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