Senior Product Consultant

3 weeks ago

Johannesburg, South Africa Experian Full time

Company Description
**Experian’s a leading Analytics Enterprise**

We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish - and we’re not done

**Our 17k amazing employees in 40+ countries** believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. We’re avid problem solvers. We embrace our diversity yet share similar values and growth mindsets

**What’s your next professional and personal goal?** Let Experian help bring this to life

**Job Description**:
Offers complete design authority for solutions in the region, recommends design and delivery approach and methodology, taking client and project budget into account. Supports the management team during escalations and provides clear direction and communication to project and/or Sales Teams to allow a managed outcome. Operates with a regional view over multiple delivery projects, having a solid understanding of project financials, risk and governance. Rapidly articulates complex project & operational scenarios to the management team with recommendations.

**Qualifications**:

- Bachelor’s degree of equivalent experience.
- Advanced (typically 10 years) delivery or solutions experience gained from within Experian, the credit industry or similar.
- Routinely leads multi-product and multi country solutions to strategic clients.
- Has experience of and delivered solutions to multiple industry sectors.
- Excellent oral and written communication skills, excellent presentation skills.
- Has an extensive network of both senior and junior contacts in all core product sets that can be utilized accordingly.
- Expert knowledge and unparalleled experience of the DA delivery lifecycle for applicable Experian DA solutions.
- Demonstrates ownership qualities to resolve both operational & project challenges
- Understands and works both the political & economic arena within the EMEA region during complex problem solving & resolution.

Additional Information
**What you will be doing**:
**1. Solution Design Authority**
- Have in depth knowledge and experience across verticals on 2+ Experian products
- Acts independently to projects with authority to approve or deny a solution design.
- Provides reasons for the decision with accompanying recommendations, and may work with the team to achieve a desired and approved solution design.
- When required, support the region’s Solution Architecture team to ensure compliance to solution design throughout the sales & delivery lifecycle, taking into account the region operational, financial & client dependencies.
- When required, provides executive solution summaries calling out key business benefits to support a clients’ business case.

**2. Sales Support**
- Articulates proposals to both client and Experian C-Level stakeholders, has authority to represent the CoE teams during BID and Opportunity Reviews
- By request support Sales Consultants/BDMs, providing complex Product/Solution based presentations and Solution Expertise in developing prospects.
- Delivers large & complex, costed proposals taking into consideration client maturity, market conditions, risk factors, schedule and delivery methodology.
- Ensures scope and risk are accurately reported at a contractual level with appropriate mitigation strategies available.

**3. Business Requirements Analysis and Design**
- Lead Design Workshops and Business Requirements Definition and Creation through to sign off:

- Add value to clients’ business through demonstration of solution business benefits and design recommendations throughout the sales and delivery Lifecycle.
- Recognise Client Business Benefit vs Implementation cost vs timeline as a driver in scope discussions, and presents options accordingly.

4. Delivery Support
- Provide knowledge sharing and upskilling to the relevant CoE Delivery teams appropriately for development purposes in design and specification process.
- Provide ongoing support of solution design through all phases of the subsequent delivery. Assist with interpretation of solution design and makes corrective decisions where needed.
- Recognizes and articulates deviation from scope and identifies these as revenue generation opportunities.
- Provide deep insight into Delivery Lifecycle, including pain points, task management, key priorities and known issues for products.
- Provide support for deliveries through the lifecycle and manage knowledge transfer in doing so.
- Produce and deliver meaningful content to capability teams through professional service communit

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