Reservatonist Consultant

**Purpose of the Position**
- To satisfy any incoming requests through booking holidays for members or assisting with account queries.

**Key Performance Areas**
- Deals with holiday and other requests via face to face, telephonic or written correspondence.
- Understanding each member’s needs
- Source stock and book holidays accordingly

**Competencies Required**
- Target driven
- Accurate, organized and able to multitask
- Excellent communication skills (verbal and written)
- Bilingual would be an advantage
- Strong customer services orientation and influencing skills
- Excellent interpersonal skills
- Well presented with excellent elocution and conscious of brand representation
- Ability to work under pressure
- Vibrant
- Dependable
- Handling difficult calls in a patient and understanding manner

**Experience**

MS Office, Teams and Electronic Mail

Experience in Customer Service / Call Centre Environment