Ref#64412 Supply Chain Operations Manager, Business

4 weeks ago

Kempton Park, South Africa RAKKGALAKANE RECRUITMENT Full time

Matric / grade 12
- **Industrial Engineering or Supply Chain Management degree**:

- **5+ Years’ experience in logistics environment**:

- **3+ Years in management positions**:

- **People management skills **including leadership, performance management, IR, people motivation and people development.
- **Communication & conflict management skills **to successfully deal with all levels, age groups and culture of people - both internal and external. Ability to manage people in a unionized environment successfully
- **Commercial & financial skills**: Financial acumen and experience in adherence to budget, contract management and service level agreements.
- **Problem solving skills **to identify potential problems and put the necessary in place to resolve the problem. Important to be pro-active not re-active
- **Business development experience**:The ability to identify extension business and new business opportunities. The ability to engage with the client and design and sell a solution that best meets the requirements of the client and our business.
- **Multi-functional role**:The ability to work in a complex environment across multi service segments internally and aligning the service delivery across the clients’ extremely diverse environment

**Added advantage for this role**:

- Negotiation skills and relationship management - client and / or supplier
- Sound knowledge of operational process
- Operational experience and the ability to work independently
- **Strong project management background**:

- **Knowledge of ERP/WMS/Systems Integration will be beneficial**

**DUTIES & RESPONSIBILITIES**
- Full accountability and leadership on all aspects of the Automotive operations
- Accountable for all initiatives being implemented across these operations, including potential new client take-on
- Meeting of all customer SLAs
- Compliance of sites to company standards’ SHERQ - achieve minimum requirements and maintain Quality Management System at all sites
- Retain and grow business in Automotive
- Unlock synergies within operations to improve competitiveness of solution to prospective clients
- **Client Relationships**: Ensuring client’s needs and expectations are consistently met within scope of the SLA.
- Client interaction and issue resolution to ensure client satisfaction
- Ensure accurate and timeous monthly invoicing and on time payment by client (debtors’ days)
- Responsible for GL and Accounting queries.
- Claims resolution, investigate, and understand claim details per incident, report internally and negotiate and process compensation when valid
- **Operational Performance**: Actively managing daily operational performance to consistently achieve performance metric targets
- Delivering on client and internal CIP requirements and driving lean culture
- Internal stakeholder communication management, ensure agreed to meetings, conference calls and forums are planned and conducted internal as agreed to by all stakeholders, this is an ongoing requirement.
- Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.
- **People Management**: - Firm and consistent approach to ongoing performance measurement and management of team
- Resolution of all IR issues in conjunction with HRM
- Coaching and mentoring of team to achieve client objectives.
- IDP and succession plans in place
- Drive training interventions to close skills gaps in operations
- **Client Expectations**: Monthly KPI dashboard consolidation and reporting, root cause analysis and corrective action implementation and tracking

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