Reservations Agent

**Reservations Agent - Ballito**

Reservations agent answer customer telephone reservation bookings, enquiries, check availability, take reservations and promote Mangwanani’s venues and services. You are responsible for providing support from start to finish to resolve customer inquiries or concerns.

**Key Performance Areas / Specific Duties**

Call center Reservation agents may perform the following tasks:

- Know and understand all of Mangwanani's packages, specials, venues, collection points etc.
- Answer incoming calls and assist customers in their specific enquiries i.e. availability, voucher redemptions, venue information, package information
- Create further interest in the company's services by inviting customers to use all services and products offered
- Provide a high level of personalized customer service
- Update Notes database with reservation, package details, guest details, special requirements, changes and status of each client or prospective client
- Arrange the dispatch of vouchers, information or brochures to clients and interested parties
- Upsell the various Mangwanani packages

**Requirements**:

- Computer literate
- Have a strong command of the English language
- Have a pleasant and friendly telephone manner
- Have excellent administration skills
- Have excellent interpersonal skills to develop a relationship with clients over the phone.
- Promote relaxation etc. and the client must get that feeling from the word go
- Have some sales skills as you are selling a product
- Have attention to detail
- People's person
- Aptitude for working with computers
- High level of motivation
- Able to work as part of a team
- Able to work quickly and accurately
- Multi-tasking, conflict management and telephone etiquette
- Previous call center experience is a must (2 years)

**Location**:

- KwaDukuza, KwaZulu-Natal (preferred)

Application Deadline: 2024/08/31