Accident Assessor

Our Client in the Motor Industry is looking for Accident Assessor to work in their Call Centre with a panel beating background to join their organisation for a 24 month contract.

**Key Responsibilities**:

- Follows existing processes and procedures to maintain cost efficiencies. Makes recommendations on potential cost saving opportunities.
- Demonstrate cost consciousness and awareness of personal contribution to costs and productivity Identify and escalates potential risks that may lead to increased costs Prevent wastage and identify process improvements to contain and reduce costs
- Adhere to Organizational values and service standards and interact with and communicate with customers accordingly Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements Meet set turnaround times while ensuring own availability, reliability and accuracy Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
- Investigate new ways to optimize processes Flag opportunities to migrate to platform and supports the use of technology in process and system improvements Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery
- Contribute to teamwork and inclusivity by working together to achieve team goals Value individual contributions and respects diversity in the team Share information and knowledge that benefits the team
- Grade Twelve and Petrol and Panel beating Certification (MerSETA)
- Clear criminal record

*Clear credit check
- 3-5 years technical vehicle experience
- Call centre experience advantageous

**Job Types**: Full-time, Temporary
Contract length: 24 months

**Salary**: R11,406.00 - R26,000.00 per month

Ability to commute/relocate:

- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- panel beating: 3 years (required)

License/Certification:

- code 8/10 license (required)
- Panel Beating Trade Certificate (required)