IT Support Technician

**Role Description**

**Responsibilities**
- Responsible for repairing, troubleshooting, and installing the hardware of new faulty laptops and desktops.
- Replace Install new desktops and laptops.
- Configuring and setting up of mobile devices, and new upgrades for clients including hardware and software.
- Ensure that all open tickets are managed within the SLA.
- To reach efficiency target.
- Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls.
- Asset input - To ensure that all assets are correctly entered into the system.
- Experience in Network Support.

**Qualifications**
- Strong knowledge of Network Administration and Information Technology
- Experience with Technical Support and Troubleshooting
- Ability to provide Printer Support
- Excellent problem solving and analytical skills
- Excellent communication and customer service skills
- Ability to work under pressure and prioritize workload
- Relevant IT certification or degree in Information Technology or related field
- Experience working with small to medium-sized businesses is a plus
- **Own Vehicle to travel to site preferred**:

- **Live in the Tulbagh area**

**Term and Remuneration**
- 6 Month Contract
- Salary of R 15 000 to R18000 per month

**Job Types**: Full-time, Temporary

**Salary**: R15,000.00 - R18,000.00 per month

Application Question(s):

- This is an expected 6 month contract with a salary Range of R15000 to R18000pm

Ability to Commute:

- Tulbagh, Western Cape (required)