Head of It

2 weeks ago


Johannesburg, South Africa Pollock and Associates Full time

Head of IT Bank/Fin Services/Insurance ~ Call Centre BPO

Johannesburg North, Johannesburg - Gauteng - South Africa

You will report to the CEO and work closely with the other department heads. The IT department currently consists of 12 staff which includes helpdesk and desktop support, system/network administrators and developers, all of whom will report to the Head of IT with the developers having a dotted line reporting to the IT Director.

The company do not offer a hybrid word model - fully based at the HQ offices.

Skills and requirements:

- CCNA and MCSA or equivalent Network Integration/technical Diploma required
- 5 years of IT management experience
- Previous experience in managing IT infrastructure and support in a BPO or Call Centre would be an advantage
- Advanced knowledge and Experience with Networking concepts: TCP/IP, QoS, Firewalls and VPN as well as current data security and encryption protocols essential
- Advance knowledge and experience in Server Management, licensing, VMware and Hyper-V, Windows 2012+, and Linux environments consisting of SQL Servers and related Microsoft technologies
- A good high-level understanding of Web-related Technologies
- Exposure to Asterisk advantageous
- Good understanding of backups and online solutions
- Exposure and experience with cloud services are an advantage
- Experience with Helpdesk Processes and related technologies


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