Head Store Operations

2 weeks ago


Cape Town, South Africa Pick n Pay Full time

**Job Advert Summary**:
A Retail Operations Manager will be in charge of a national retail operations team.

Deliver profitable & sustainable departmental growth by buying a balanced product range that meets and exceeds customer expectations within the agreed KPIs.

**Duties & Responsibilities**:
The job of a GM Retail Operations will be working with the senior retail team of the company to clarify the strategy and objectives translating it into a clear and deliverable department plan that delivers measurable business benefit and fits within the agreed budget.

Accountable for the delivery of the sales department plan by 'leading' the retail operations team and maximising their performance.

Defining short to long-term strategic goals and developing clear plans to implement them.

Responsibilities involve working with the senior retail team to clarify strategy and objectives and translate it into a clear and deliverable plan.

The GM for Ops will lead and motivate a large retail operations team of the business to deliver the plan, constantly reviewing capability and capacity to ensure objectives are delivered, individuals grow, and a succession plan is in place.

Sustaining current market position and growing market share and meet KPI and financial business requirements

The role requires strong leadership skills to inspire a large team to be customer centric and deliver measurables against a customer first operations strategic plan

**Minimum Requirements**:
Bachelor’s Degree |Relevant Diploma

8 - 10 years in similar role in a Clothing - Retail background

Must be computer literate - Advanced level

SAP knowledge is beneficial

**Competencies**:
Strategic, innovative and autonomous approach to problem and process solving

High Business acumen

Commercial and financial acumen

Decision-making skills

Numerical, analytical and interpretive ability

Assertive and able to communicate effectively

High attention to detail

Align with Pick n Pay values

Networking and relationship building skills

Self-motivated and own development driven mindset

Ability to enforce and maintain high standards, even under pressure.

Mentorship and coaching skills to build and lead large successful teams

Successfully manage a diverse grow of people

Leadership skills for inclusivity and diversity of thought

Customer centric decision-making skills

Clothing trading skills and competencies

**Additional Information**:
Competency based interview to assess above requirments


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