Receptionst

**FCS**

**Reporting to the Branch Manager**

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The above position is vacant at our CIT Parow Branch. The overall purpose of this position is to assist with receptionist responsibilities at the CIT department.

**Minimum Requirements**:

- Matric certificate or equivalent
- A clear criminal record
- Computer literate and proficiency in Microsoft Word, Excel and Outlook
- At least 1-2 years’ administration/ receptionist experience
- Excellent verbal and written communication skills

**Key Performance Areas (not totally inclusive)**:

- Answering and screening all incoming calls, transferring calls to the appropriate source where applicable and taking messages
- Maintain and update branch telephone directory
- Escalate enquiries, compliments, complaints and provide feedback to customers as required
- Taking meeting minutes
- Arranging couriers; receiving, sending and distributing mail/ parcels
- Receiving and welcoming of visitors and suppliers
- Scanning staff by means of Instacom
- Ensure compliance with security procedures by monitoring logbooks, issuing visitor passes; monitoring reception and admin area; reporting suspicious activity
- Assisting the Branch with any additional work
- Provide administrative support to the Branch Manager
- Assisting with general office enquiries and office tasks
- Keeping reception tidy at all times

**Core competencies**:

- Self-development
- Communication skills
- Customer focus

**Other Personality Attributes**:

- Must be honest and reliable
- Must have excellent verbal and written communication skills
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Ability to work without supervision

**We reserve the right not to make an appointment to any advertised position.**

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