Associate SAP Fnr

**Job Advert Summary**:
Responsible for providing functional I&S support and development for customer requests (incidents, problems, enhancements and projects) within agreed timelines through analysis, design, configuration, testing and implementation for the SAP FnR solution and future CAR UDF solution.

**Duties & Responsibilities**:
**Service Delivery**

Provide second level incident support to the business.

Ensure that all potential risks that may impact on the performance and success of the department are identified, escalated and mitigated

Draw up and follow detailed specification

Ensure consistency, completeness and clarity on assigned task and their acceptance

Monitor own workload and manages deliverables accordingly

Proactively communicate and share information and encourage discussion and debate (share successes, highlight challenges and identify and manage risks)

**Knowledge Management & Transfer**

Adhere to change control, change request and document management policies.

Document all new/changed processes/activities, configuration and other SDLC documentation and store on the knowledge management server.

Ensure team shares knowledge

**Process Optimization**

Create re-usable solutions and processes that can save time, efforts and result in better quality.

Ensure alignment across all I& T systems.

**Self-Management and Team Work**

Build and maintain effective relationships with all key stakeholders to facilitate organisational effectiveness

Initiate meetings with key stakeholders to track progress, manage expectations and ensure clients’ needs are met

Read the cultural environment and adapt communication style to meet the needs of different audiences

Anticipate and manage conflict, demonstrating an ability to resolve differences, particularly where these may be stalling the implementation of agreed plans

**Stakeholder Management**

Continually drive and model PnP values at all levels

Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained

Make an effort to stay relevant and up-to-date with new legislation and developments etc

Take ownership and accountability for tasks and activities and demonstrate effective self-management

Maintain a positive attitude and respond openly to feedback

Handle stress in ways that do not negatively impact others

Continually share, debate and communicate learning’s

Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed

**Minimum Requirements**:
National Diploma in Information Technology

Minimum of 2 years relevant experience in I&T and SAP Retail Support

Knowledge of Retail environments is advantageous

Exposure to a customer service environment

Ability to identify and escalate problems within I & T landscape.

Computer literate: MS Office

Strong problem-solving skills to drive resolution of Good communication, analytical and presentation skills

**Competencies**:
Problem Solving

Judgement and Decision Making

Analytical

Attention to detail

Innovative thinking

Learning Agility

Flexibility

Ethical Behaviour

Resilience and Stress Management

Customer Service Orientation

Building Relationships

Teamwork

Interpersonal Agility

Conflict Management

Knowledge Management

Process and Technological Competence

Business Insight

Planning and Organising

**Additional Information**: Competency based interview to assess above requirements