Supervisor, Logistics

Customers globally rely on our extensive range of products and services—

from life-saving medicines to lab essentials to next-generation instruments. Our Operations team leverages our PPI (Practical Process Improvement Business System) to manufacture and produce these products and continuously improve productivity and quality all while contributing to our Mission - to enable our customers to make the world healthier, cleaner and safer.

At Thermo Fisher Scientific, each one of our 110,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

When you are part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

How will you make an impact?

The Manager of OPD & Logistics coordinates all import/export requirements in South Africa and Sub-Saharan Africa, and manages order processing, and domestic freight for clinical trial supply projects. This will range from initial discussions with Project Managers and clients to alignment with the warehouse pick & pack team.
Direct responsibilities include the smooth running of all logistics operational activities to make sure that supplies are delivered as intended to meet OTIF (on time, in full), and cost-efficiency while maintaining quality standards and goals. This will be achieved in accordance with the internal and external guidelines embracing new product introduction, schedule delivery, process performance improvement, and delivering the operations strategy.
Purpose:
With limited supervision plan, advise strategically, direct, and control distribution and logistics activities within South Africa and Sub-Saharan Africa, assume responsibility with limited supervision and with appropriate training on software tools and processes be capable of leading and coordinating inbound and outbound time critical cold chain shipments with high a level of accuracy. The position highly impacts the efficiency and smooth workflow of daily operations.

**Responsibilities**:
- Manages, coordinates and supervises all processes for temperature-critical inbound shipments receipts, outbound shipments dispatch and returns of used / unused products from investigator sites.
- Lead a team of staff and be responsible for managing their day-to-day tasks to ensure all activities are fulfilled (carried out) accurately in compliance with quality procedures and cGXP standards, as well as all ongoing training and performance requirements and assessments.
- Collects data and prepares important metric reports, contributes to the company’s performance monitoring while putting forward ideas on how improved efficiency can be achieved and be aware of external influences that may always require the company to respond to.
- Timeously addresses and resolve customer queries and ensures customer satisfaction.
- Work with warehouse staff and transportation providers to ensure timely and accurate deliveries.
- Develop cost reduction initiatives while maintaining productivity and quality.
- Arranges the collection of vital documentation, such as contract information, shipping instructions, MSDS etc., to plan and schedule deliveries to meet customer needs.
- Participates in meetings and TCs of new clinical studies in a routine manner.
- Maintains filing of the registers and study documents in accordance with Standard Operation Procedures and local legislation.
- Ensure that IMPs and other clinical materials are distributed according to the agreed procedures and in compliance with cGDP and cGMP.
- Ensuring activities are carried out in accordance with statutory, regulatory and company policies.
- Ensuring that all distribution orders are processed and dispatched on time and to the agreed quality standards.
- Overall responsibility to identify and report to the business any risks of not achieving targets and reasons.
- Ensure compliance through training and competency program.
- Participation in projects as a lead, working with functional teams to streamline processes to improve the customer experience, enable profitable growth and become more efficient. This includes the implementation of all electronic data systems between FCS and key suppliers, including shipment and invoicing transfers.
- Support and coach the team in delivering PPI / JDI improvements.
- Demonstrate Role Model Leadership competencies.
- Drive process efficiencies to deliver expected output as per scheduled demand.
- Undertake any other duties on an ad-hoc basis required by the line manager.
- Provide input into the writing and review of departmental SOPs
- Courier Management: service level and financial.
- Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basi