Fuels Site Manager

3 months ago

Bloemfontein, South Africa Senwes Ltd. Full time

**PURPOSE OF THE JOB**:
Responsible for management and operations of a Hinterland Fuels Station and Express Shop.

**DUTIES AND RESPONSIBILITIES OF THE JOB**:

- Assist in the recruiting of, recommend for hire, and train, positive individuals to become members of the Hinterland Fuels Team, ensuring excellent customer service.
- Motivate, encourage, and challenge store cashiers.
- Promote and resolve customer complaints, in a timely and professional manner.
- Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept.
- Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
- Maintain quality brand image standards as pass evaluations.
- Supervise, and discipline all store employees (and assistant manager) according to company policy.
- Complete daily paperwork and computer entry in a timely manner as established by management.
- Monitor cash over/short, inventory shrinkage, and drive offs daily.
- Conduct Store meetings as needed with employees. (A minimum of one monthly)
- Have the physical ability to perform all duties of a Fuels cashier regularly.
- Understand all information in the daily reporting of store operations.
- Follow and enforce all Company Policies and Established Procedures in the store operations.
- Implement Monthly promotions, ensure all POS advertising/signage is properly posted at the proper time.
- Communicate and perform all price change request, mark downs / ups as requested by the Operations Manager.
- Implement and enforce all merchandising and vendor policies and procedures.
- Enforce all Safety and security Issues and report all unsafe conditions.
- Conduct regular safety and security Meeting and document with employees attending signatures.
- Report and process all employee and/ or customer incidents or accidents following company procedure.
- Oversee stocking activities, ensuring that all shelves are neatly and adequately stocked, and that expired products are removed.
- Receive merchandise from vendors and suppliers to ensure that the right amount and type of items have been delivered.
- Maintain Franchise standards as agreed with OK franchise division or in-house standards and SOPs.
- Take responsibility for the marketing of the business to local targeted customers as agreed with Operations Manager.
- Create shift rosters for staff members, and ensure that they are implemented, and are being followed properly.
- Ensure staff are clocking correctly and minimise overtime and casual labour with effective staff planning.
- Manage all site staff, to ensure that they are correctly performing their work activities.
- Ascertain that service levels are properly being carried out, keeping customer satisfaction in mind.
- Create and maintain effective liaison with vendors and suppliers to ensure that fuel and store items are timely delivered.
- Ensure that fuels wet stock is managed and reconciled as per the prescribed SOP.
- Order fuel and receive deliveries as per the SOP.
- Coach and role-play with cashiers and fuel staff to ensure that customer interaction is of a high-standard consistently.
- Manage the online training platform for the filling station, ensuring all staff complete the prescribed modules for their particular jobs.
- Conduct or facilitate disciplinary processes as and when required for all staff.
- Oversee the maintenance and proper housekeeping of all the related assets and equipment on site to minimise downtime and maximise return on asset.
- Ensure that Fuels management receives the correct competitor intelligence as requested.
- Represent the business at various industry bodies such as business chambers, retailer’s associations etc.
- Kindly note that a consumer credit record will be requested in respect of all appointments which involve dealing with cash or finances.

**CLOSING DATE - 20 SEPTEMBER 2024

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