IT Technician

**Reference Number**
- 16226

**Closing Date**
- 2023-04-28

**Location**
- Vereeniging

**Position Type**
- Permanent

**Job Title**
- IT Technician

**Availability / Start Date**
- As soon as possible

**Synopsis**
- Curro is a warm and welcoming place to work. It is a place where you can contribute to the lives of children and see them grow into the leaders of tomorrow. Join Curro Academy Savanna City as an IT Technician to start as soon as possible.

**Minimum Requirements**
- Updates of assigned incidents, service requests and change management on prescribed internal or customer systems.
- Maintains SLA commitments for customers.
- Assisting in managing with 3rd party calls.
- Prescribes and follows internal and customer procedures.
- Password resets
- Connectivity related problem identification
- MS Office 365
- Build desktop/laptops to Curro specifications
- Installation of new and replacement printers
- Manage faulty hardware - Repair process (Laptops)
- Log hardware calls with third parties and arrange shipping where necessary.
- Liaise with suppliers to install equipment
- End Point Device management: Laptops, Terminal, 2in1, Desktops
- Onboarding of devices
- Daily checklist
- Curro approved software management
- VoIP Phones Physical support.
- Assist as may be required in project team activity.
- Maintain and housekeeping of the server room and IT related equipment within the school
- Any other tasks given by manager

**Qualifications**:

- Matric/Grade 12
- A+ or equivalent.
- N+ or equivalent.
- ITIL Foundation - (advantageous).

**Experience**:

- Approximately 1-2 years’ experience supporting relevant Workstation Services and systems solutions.
- **COVID19 Vaccination Certificate is essential**:

- Ability to work in complex IT infrastructure environments.
- Understanding of systems architecture necessary to design and implement Workstation Services and systems solutions for customers.
- Know the hardware components and functions and how these differentiate the systems platform.
- Have an understanding of the capabilities and benefits associated with different software and operating systems.
- Knowledgeable in key concepts relevant to IT systems such as; reliability, availability, scalability, storage, security and systems management.
- Perform work independently.
- Excellent communications skills (written and verbal).
- Excellent interpersonal skills.
- Must be service orientated.

**Skills**:

- Logical and strategic thinker
- Ability to deal with technical and high pressure incidents and problems
- Ability to spot trends of problems
- Good analytical and problem solving skills
- Good interpersonal and customer care skills
- Communication and reporting to management

**Key Performance Areas**:

- Call resolution Times
- Call closure in OLA time frames
- Overall Uptime on key business areas
- Incident management
- Service request management
- Change management
- Problem management
- Customer and business satisfaction

**Advert Description**
- You will only be required to submit supporting documents should you be invited for an interview.
- Curro Holdings Ltd reserves the right to not make an appointment.

**_ Curro is an equal opportunity employer_