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Customer Liaison Supervisor

3 months ago

Roodepoort, South Africa SHEQ SAFETY CC Full time

**Purpose of the Job**:
Managing the Direct Customer and Co-operatives Sales & Feedback Teams as well as assist with developing potential business.

**Skills and Knowledge required**:

- Previous experience in order processing, customer service, customer liaison and direct and indirect sales is required.
- Experience in working with customers selling and organising the company’s agenda in customer’s environment.
- Experience as Team Leader.
- Excel Skills on proven Intermediate level.
- Negotiating and Influencing skills.

**Outputs**:
**Team Leader Responsibilities**
- Manages appointed junior staff members in this division to ensure required tasks are adhered to and feedback given to allow divisional requirements to be expedited.
- Manage Leave and Sick Leave
- Effective team leading to ensure team cohesion, motivation and coaching to ensure workflow and accuracy.

**Customer Service Management**
- Seeing customer orders through to the end.
- Acts as a focal point for customer problems, questions or concerns.
- Following up on customer queries.
- Investigating credits and returns.
- Ensure customers receive their stock correctly and on time as per feedback given by supplier expediting team.
- Participate in marketing events/ trade shows when and where needed.

**Internal company Communication and Coordination**
- Coordinate with the proper company personnel to provide timely and accurate answers for the customers timeously and proactively.
- Co-ordinate with Logistics to ensure orders are delivered on time as per feedback supplied to customers.

**Reporting**
- Weekly Sales Report.
- Selected customers back-order report with status feedback.
- (Will report to the Marketing Director for customer support required.)

Pay: R15 000,00 - R25 000,00 per month

Application Deadline: 2024/05/10