Senior IT Operations and Advice Capabilities

2 weeks ago

Cape Town, South Africa Project Management Connection Full time

**Job overview**:
**Duties**:

- Manage and lead the IT professionals responsible for delivering IT support, operations services, and the Advice Management team in the distribution business
- Develop and maintain IT operations policies and procedures, including those related to incident and problem management, change management, and service level agreements
- Work closely with other teams to ensure that IT systems are designed and implemented to meet business needs and objectives, including requirements gathering, planning, testing, and deployment
- Develop and manage IT budgets, ensuring that spending is aligned with business priorities and objectives
- Identify and manage risks related to IT operations and support services, developing, and implementing appropriate mitigation strategies
- Develop and maintain relationships with vendors and third-party providers, ensuring that service level agreements are met, and that vendor performance is regularly reviewed
- Provide regular reporting on IT operations and support services, including performance metrics and KPI’s to senior management
- Manage the BA’s responsible for requirements gathering, solution design and testing for Advice Management tools
- Ensure that Advice Management tools are kept aligned with business and legislative changes

**Qualification and experience**:

- Bachelor’s degree in computer science or a related field, or equivalent work experience
- BSC IT or IT Information Technology qualification
- Certified in ITIL
- At least 8 years of experience in IT operations and support, with at least 5 years in a management or leadership role
- Experience in financial services or a related industry is preferred

**Knowledge and skills**:

- Proven ability to manage and lead a team of IT professionals, including experience in hiring, training, and developing staff
- Excellent project management skills, with the ability to plan, execute and deliver projects on time and within budget
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues at all levels of the organisation

**Core competencies**:

- Being resilient
- Collaborates
- Cultivates Innovation
- Customer Focus
- Drives results

**Personal attributes**:

- Effective at building partnerships
- Analytical with an eye to enhance systems and processes
- Willing to influence the thinking of stakeholders
- Comfortable having to collaborate with various role-players
- Able to maintain performance under pressure
- Effective leadership skills

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